Manager, Data Implementation (Aspire)

Ready to be a Titan?

Are you an entrepreneurial and innovative leader with a passion for data and building exceptional customer experiences? Aspire, a leading SaaS platform for Landscape Contractors, is seeking a foundational Manager, Data Import & Review to establish and lead our new data import team. This is a unique opportunity to shape our data import strategy, build processes from the ground up, and lead a team that ensures our customers have a seamless and accurate data transition onto the Aspire platform.

What You'll Do:

As the first hire on this critical team, you will be instrumental in laying the groundwork for scalable and efficient data import operations. Your responsibilities will include:

• Process & Tool Development:

  • Design, implement, and continuously refine robust data import and review processes, from initial data extraction to final customer validation.

  • Identify and implement tools and technologies to streamline data transformation, validation, and import into the Aspire platform.

  • Develop and maintain documentation for all data import procedures and best practices.

• Team Building & Leadership:

  • Recruit, hire, and onboard two initial Data Quality Analysts based in our Armenia office.

  • Provide strong leadership, mentorship, and guidance to your team, fostering a culture of excellence, collaboration, and continuous improvement.

  • Develop training programs and resources to ensure your team is proficient in data manipulation, import processes, and Aspire's platform.

• Data Import & Quality Assurance:

  • Oversee the end-to-end data import lifecycle, ensuring accuracy, integrity, and timely delivery of customer data into the Aspire platform.

  • Lead the customer data validation process, working directly with clients to review imported data, address discrepancies, and make necessary adjustments.

  • Proactively identify and resolve data quality issues, implementing preventative measures to minimize future errors.

• Cross-functional Collaboration & Customer Engagement:

  • Partner closely with cross-functional stakeholders including Sales, Implementation, Success, and Engineering to ensure alignment and optimize the customer onboarding experience.

  • Gather customer feedback and insights to drive continuous improvement of import processes and tooling.

What You'll Bring:

• SaaS Platform Expertise: Demonstrated experience with importing data into SaaS platforms and a strong understanding of the challenges and best practices involved.

• Entrepreneurial Spirit: Highly innovative, self-motivated, and eager to take ownership of building a new function within a growing organization.

• Technical Proficiency: Strong analytical skills with the ability to manipulate and transform complex datasets. Experience with spreadsheet manipulation (e.g., advanced Excel functions) and data validation tools is essential.

• Leadership & Coaching: Exceptional leadership skills with the ability to inspire and develop a high-performing team.

• Customer-Centric: Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal teams and external customers.

• Problem-Solver: Creative and determined in overcoming technical and process challenges.

• Cross-functional Collaboration: Proven ability to work effectively across departments and influence outcomes without direct authority.

Why Aspire?

At Aspire, you'll have the opportunity to make a significant impact from day one. We offer a dynamic, fast-paced environment where innovation is encouraged, and your contributions are valued. You'll be part of a supportive team dedicated to empowering landscape contractors with cutting-edge technology.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.