United States onlyWe’re looking for a Customer Support Representative to join our team in a fully remote role. This position is critical to how our customers experience our product and our company. You’ll work directly with small to mid-sized business owners and office teams who rely on our software to run their day-to-day operations.
Requirements
- Provide multi-channel customer support via email, chat, and phone, helping customers resolve questions and issues efficiently and clearly.
- Troubleshoot product issues using Zendesk and Jira, knowing when to investigate further, when to escalate, and how to keep the customer informed throughout the process.
- Own customer issues end-to-end, ensuring nothing falls through the cracks and follow-ups actually happen.
- Document and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixes.
- Collaborate closely with teammates and cross-functional partners, especially Product and Engineering, to surface patterns, edge cases, and recurring pain points.
- Build strong product knowledge so you can confidently guide customers through workflows, features, and best practices without overcomplicating things.
- Represent the customer’s perspective internally by sharing clear, practical feedback rooted in real usage and real impact.
Benefits
- 14 Company Holidays in addition to Unlimited PTO
- Healthcare, dental and vision insurance with generous employer contributions
- 401K w/ match
- Bi-weekly Grubhub lunch stipend for remote folks
- Company-provided hardware of your choice/configuration
