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Service Management Group (SMG)SS

Fullstack Senior Software Engineer

Service Management Group (SMG) is an experience management (XM) provider that combines platform technology and professional services to help brands improve customer, employee, and brand experiences.

Service Management Group (SMG)

Employee count: 501-1000

United States only

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Fullstack Senior Software Engineer (React / Next.js / Azure)

SMG is seeking a Fullstack Senior Software Engineer to design, build, and maintain scalable APIs and high-quality web applications using React, Next.js, and modern frontend tooling. In this role, you will help build and deploy cloud-based SaaS applications on Azure, with a focus on performance, reliability, and observability.

About SMG

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and our software-with-a-service approach, SMG provides real-time, predictive intelligence that turns experience insights into action.

From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG helps ensure decisions are backed by data, not guesswork.

What we offer -
  • Competitive compensation and benefits
  • Unlimited PTO
  • Company-issued equipment and tools
  • A collaborative team that enjoys solving meaningful problems
  • A culture focused on connection, co-creation, and continuous improvement

SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.

What you’ll do -
  • Build and integrate frontend applications with backend services and databases, including SQL and Snowflake, to deliver data-driven features
  • Design and maintain scalable APIs and cloud-native services on Azure
  • Champion CI/CD, automated testing, and trunk-based development for reliable releases
  • Lead and contribute to technical design discussions, code reviews, and engineering standards
  • Partner with product and design to turn real-world requirements into production-ready solutions
  • Identify opportunities to improve performance, scalability, and reliability across the platform
  • Mentor engineers and contribute to a strong learning culture
  • Use modern engineering tools, including AI-assisted development tools where appropriate, with sound judgment and clear accountability for code quality, security, and outcomes

What we’re looking for -
  • 5+ years of experience building modern web applications
  • Strong experience with JavaScript or TypeScript, React, and Next.js
  • Solid understanding of system design, including APIs, caching, event-driven patterns, and client-server architecture
  • Experience building and scaling applications in Azure
  • Strong SQL and database design experience
  • Ability to clearly explain technical decisions, tradeoffs, and implementation choices
  • Comfort working in a distributed environment with clear communication and strong ownership
Location
This is a remote role within approved hiring locations, subject to work authorization and employment eligibility requirements applicable to the role.

Application process
We are more interested in how you think, what you have personally built, and the decisions you make than in polished or overly produced responses. Please keep your application answers concise, specific, and grounded in your own work.

For this role, candidates should expect live video interviews, verification of identity and work authorization, and standard pre-employment checks consistent with applicable law. All interviews and assessments must be completed directly by the applicant.

About the job

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Posted on

Job type

Full Time

Experience level

Experience

5 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About Service Management Group (SMG)

Learn more about Service Management Group (SMG) and their company culture.

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The journey of Service Management Group (SMG) began in 1991, born from a simple yet powerful idea within a Kansas City ad agency called Barkley. Founded by Andy and Bill Fromm, the company was established on the principles of 'The Service Profit Chain', a revolutionary concept co-developed by one of SMG's co-founders, Leonard Schlesinger, which links employee satisfaction directly to customer loyalty and, ultimately, financial success. This foundational philosophy set the stage for SMG's evolution into a leader in the experience management space. Initially focused on employee experience, the company quickly expanded its horizons, launching a customer experience solution in 1995. By 1999, SMG had spun off from its parent agency to stand as an independent entity, ready to carve its own path.

Throughout the early 2000s, SMG continued to innovate, introducing competitive benchmarking and launching a dedicated brand experience solution. The company embraced the digital age, launching its top-rated smg360® mobile reporting app in 2012 and expanding into digital feedback and call center solutions by 2016. A significant milestone occurred in 2021 when SMG received a strategic investment from Brentwood Associates, a move that accelerated its growth and innovation trajectory and saw Davin Cushman appointed as the new CEO. This new chapter has been marked by further strategic growth, including the acquisition of Bulbshare in 2024 and the launch of its AI-native platform, Ignite®. After more than three decades, SMG's narrative is one of constant evolution, moving from an ad agency unit to a global, remote-first company that partners with over 500 brands. Its unique 'software with a service' (SwaS) model, combining powerful technology with hands-on professional services, continues to empower the world's leading brands to turn invaluable insights from customers and employees into tangible action and measurable success.

Employee benefits

Learn about the employee benefits and perks provided at Service Management Group (SMG).

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Life Insurance

Provides life insurance for employees.

Health Insurance

Comprehensive health insurance coverage.

Paid Parental Leave

Provides 14 weeks of paid parental leave.

Unlimited PTO

Offers unlimited paid time off for employees.

View Service Management Group (SMG)'s employee benefits
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Service Management Group (SMG)

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