United States onlySMG is looking for experienced Sales Development Representatives to play an integral part in accelerating SMG’s growth through pipeline creation for assigned industries, effective outbound prospecting, and a focus on generating qualified leads for sales discovery and conversion to pipeline. The role requires targeted research, call, email, and social outreach to identify and qualify buyers in multi-unit restaurant, retail, healthcare and other relevant industries.
About SMG
SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns brand, customer, and employee experience insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.
We offer our talent –
- Work hard, have fun environment – We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge.
- Value-driven culture where we connect, collaborate & co-create.
- Remote-first company (fully remote).
- Unlimited PTO.
- Tech provided.
What You’ll Do
- Source new sales opportunities through networking, lead follow-up, and outbound calls/emails/marketing. This will comprise 80+ dials per day, resulting in at least 5-7 conversations with ICP prospects.
- Collaborate with sales leaders to identify named accounts for outbound prospecting.
- Develop an understanding of the target organization's structure, buyers, pain points, key buying influences, program needs/timing, competitor incumbents, and other relevant information.
- Secure at least 8 qualified discovery meetings per month, and hands off to Sales Executives for opportunity development and closure.
- Track all sales activities in CRM system (Salesforce) and keeps current by updating new prospects and account information regularly.
- This role will be expected to leverage and benefit from a variety of integrated CRM tools, such as Outreach, LinkedIn Sales Navigator, SalesIntel, Fellow, 6Sense, SalesForce.com, and many other tools to help you succeed.
- Analyze sequences in Outreach.io to create new campaigns and GTM strategies.
- Collaborate with the team regularly to develop winning messaging and reviews progress against named account strategies and tactics.
- Continue to develop and increase sales skills and knowledge of SMG offerings and assigned industries.
- Bachelor’s degree or equivalent work experience required.
- 1-2 years of sales experience preferred.
- Intermediate experience outsourcing pipeline and booking meetings.
- Comfortable performing against a quota driven compensation model with accelerator incentives.
- Experience working in inside sales or a sales-facing role, preferably in SaaS and CX.
- Basic experience with CRM and marketing automation systems to generate, capture, nurture, track, and report on leads, conversions and ROI.
- Intermediate Platform Knowledge: Microsoft Suite, Salesforce, Outreach, LinkedIn Sales Navigator, or similar tool.
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