Principal Customer Success Manager

The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq’s most strategic customers to transform how they work and realize the full value of their investment in Seeq.

Requirements

• 8+ years in customer-facing roles for B2B SaaS or industrial intelligence platforms serving multinational or industrial/manufacturing organizations
• Deep experience in process manufacturing industries (O&G, Chemicals, Pharma, Power, MMM) and industrial/manufacturing environments
• Proven success owning a multi-million-dollar enterprise SaaS book of business with high renewal rates and consistent expansion
• Significant experience presenting to and influencing Senior Director+, VP, and C-level executives in global industrial organizations
• Highly data-driven, with demonstrated ability to interpret customer health signals, usage patterns, and business metrics
• Strong facilitation, communication, and storytelling skills
• Ability to operate with high autonomy in ambiguous, fast-changing environments
• Willingness to travel as needed to support strategic customer relationships

Benefits

• 12-week paid Seeq family leave
• Unlimited PTO
• Internet and mobile phone reimbursements
• Medical benefits
• Group term life insurance
• Short-term and long-term disability insurance pre-tax benefits
• Voluntary vision and dental (ortho)
• Vacation bonus program
• Employee Assistance Program
• Generous home office allowance