Client Service Director | Managed Care Workers Compensation Experience Required

Overview

Client Service Director | Managed Care Workers Compensation Experience Required | Remote

Sedgwick is a global industry leader offering opportunities to grow your career with a caring culture, and a focus on work-life balance.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance; reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Supervisory responsibilities:
  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
  • Provides support, guidance, leadership and motivation to promote maximum performance.
• Additional functions and responsibilities:
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.

Qualifications

• Education & Licensing
  • Bachelor's degree from an accredited college or university preferred.
  • CPCU, AIC and/or ARM or other related designation preferred.
• Experience
  • Ten (10) years related experience or equivalent combination of education and experience; to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
  • 2 years Managed Care Workers Compensation
  • Bill Review & Case Management
  • Vendor Management
  • Network Experience
  • Strong Analytical Skills

Taking Care of You

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Note: If your experience doesn’t align perfectly with every qualification, consider applying anyway. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

sedgwick.com