SeatGeekSE

Manager, Risk Analytics

We believe live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry.

SeatGeek

Employee count: 501-1000

Salary: 25k-143k USD

United States only

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

As Manager, Risk Analytics, you will lead the monitoring, assessment and mitigation of fraud losses and related impacts through careful management of existing and new fraud controls. You will work with data and analytical tools, and collaborate closely with the rest of the Risk Ops team, as well as members from other support teams like Data Science, Engineering, Product, etc and share your findings, propose changes and/or recommendations, and lead the efforts to drive those changes.

You’ll manage a small team of analysts performing similar functions, by providing them with training, guidance, feedback and support. You’ll report to the Senior Director of Risk Operations.

What you'll do

  • Be a stakeholder in the management of fraud risk and related controls, partnering with various teams to formulate plans to make improvements and achieve goals
  • Propose and drive individual as well as team projects within your area of focus to solve known issues while minimizing anticipated negative impacts from the changes
  • Design and implement fraud strategies to improve KPIs
  • Skillfully prioritize across multiple responsibilities, like reactive and proactive fraud prevention measures and longer-term projects
  • Regularly monitor KPIs and other metrics related to current fraud and insult trends, present observations and make recommendations to the team on action items based on data & analysis
  • Define and follow best practices and strategies for fraud risk management, as well as governance related to change management
  • Manage fraud vendors and monitor performance of their fraud models & tools
  • Work with internal data teams for visualization & reporting needs of the team
  • Partner with the rest of the team on the front lines and offer data driven insights combined with real world experience to our agents
  • Manage a team of analysts, taking responsibility for their work, engagement and career

What you have

  • 2+ years of people management preferred
  • Bachelor's degree or higher (7+ years of experience in related functions in lieu of the educational requirements)
  • Strong understanding of payment systems (like credit cards, eWallets, etc), common fraud vectors, and general controls in fraud prevention, detection and mitigation.
  • Preferred experience using Fraud vendors like Sift, Accertify, Forter, Riskified, Sardine, etc
  • Experience with statistical analysis and rule building using decision trees, etc
  • Experience using analytical tools such as Python, R, SQL, SAS, Looker, Hex, etc
  • Strong analytical and problem-solving skills, while dealing with ambiguity and large quantities of data
  • Ability to make rational decisions based on data, and summarize those for others
  • Ability to monitor, manage and report on business metrics
  • Excellent verbal and written communication skills, ability to communicate effectively with senior leaders
  • Ability to prioritize projects based on costs, benefits, feasibility and risks
  • Comfortable with the game-like aspects of fraud, being in a continual problem solving mode

Perks

  • Equity stake
  • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
  • A WFH stipend to support your home office setup
  • Unlimited PTO
  • Up to 16 weeks of fully-paid family leave
  • 401(k) matching program
  • Student loan support resources
  • Health, vision, dental, and life insurance
  • Up to $25k towards family building and reproductive health services
  • Gender-affirming care support program
  • $500 per year for wellness expenses
  • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
  • $120 per month to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $100,000 - $143,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

To review our candidate privacy notice, click here.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 25k-143k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About SeatGeek

Learn more about SeatGeek and their company culture.

View company profile

SeatGeek is the live entertainment platform that’s rethinking ticketing by caring more about fans, teams and venues. We're powering a new, open entertainment industry where fans have effortless access to experiences, and teams, venues and shows have seamless access to their audiences.

Trusted Consumer Marketplace

We make it easy for fans to buy tickets and attend events through industry-first features like Deal Score, our ticket-rating technology; Rally, our event experience platform; and SeatGeek Swaps, the first return policy offered by a major ticketer. These features and more have made us the highest rated and most trusted ticketer.

Innovative Enterprise Ticketing Technology

Our enterprise ticketing software allows teams, venues and shows to efficiently grow their businesses while delivering the superior experience that all fans deserve. We’re proud to partner with some of the most recognized names in the world across sports and entertainment since launching in 2016.

Our core values

  • Start with fans: When fans win, everyone wins…and for too long fans have lost. We challenge ourselves, our partners and our industry to start with fans, and let everything else follow from there.

  • Be humbold: We're bold, but humble. We believe we can come up with better ways of doing things through fresher thinking, without being jerks in the process. We're brave enough both to go all-in and also to admit when we're wrong.

  • Pull back the curtains: We put outsized focus on building the most talented team possible. Exceptional people enabled with context do incredible work, so even when it's uncomfortable, we're over-the-top transparent with information.

  • Don't do bullsh*t work: If unchecked, every job results in too many hours spent on bullsh*t work. We design how we work to spend the most time doing rather than preparing to do. Speed compounds; the fastest to innovate, win.

  • Stack the lineup: Our team is our biggest unfair advantage, and the best teams bring together different backgrounds and experiences. We attract exceptional people who are as diverse as the events we ticket, and strive to create an environment where everyone belongs and maximizes their potential.

  • Play long ball: We take big bets on the future. Often we won't know if those bets are successful for months, or even years. Some will fail. Betting on the future means we aren't wholly focused on success today. We're willing to take those risks because they enable the outsized payoffs that change how fans experience live entertainment.

Employee benefits

Learn about the employee benefits and perks provided at SeatGeek.

View benefits

Life insurance

Life insurance so you don't have to worry.

Home office budget

A WFH stipend to support your home office setup.

Equity benefits

Equity stake, so you are rewarded for your best work.

Healthcare benefits

We provide access to high-quality health insurance coverage.

View SeatGeek's employee benefits
Claim this profileSeatGeek logoSE

SeatGeek

Company size

501-1000 employees

Founded in

2009

Chief executive officer

Jack Groetzinger

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

16 remote jobs at SeatGeek

Explore the variety of open remote roles at SeatGeek, offering flexible work options across multiple disciplines and skill levels.

View all jobs at SeatGeek

Remote companies like SeatGeek

Find your next opportunity by exploring profiles of companies that are similar to SeatGeek. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan