Chargeback Manager - Barcelona

As our Chargeback Manager, you will be responsible for designing and establishing a new Dispute Resolution Process, ensuring efficient, timely, and fair resolutions while minimizing financial exposure. You will report to the Complaints Manager and play a key role in protecting customer trust and our financial integrity.

Requirements

• 5+ years of experience in chargeback management, payment operations, or risk operations within the fintech, e-commerce, or financial services space
• Regulatory knowledge: A strong command of EU regulations and consumer protection standards
• Dispute mastery: A proven understanding of dispute categories, evidencing standards, and resolution pathways across various payment rails and channels
• Platform proficiency: Hands-on experience using operational platforms, CRM tools, and case management systems to file, track, and resolve disputes
• Data-driven mindset: Advanced analytical skills with the ability to interpret complex data, identify trends, and drive informed decision-making
• Effective communication: The ability to explain intricate technical topics clearly to both technical teams and non-technical stakeholders
• Operational excellence: High attention to detail and strong organizational skills, with the ability to solve problems independently in a fast-paced environment

Benefits

• Unlimited paid time off
• Psychological support & mental health webinars with Serenis
• Flexible hybrid working system
• Extended parental leave
• Childcare leave
• Professional development programmes
• Internal mobility program
• Language classes with Preply
• Internal workshops & training
• Stock Option Plan (with additional grants often provided based on performance)
• International relocation support
• Competitive salary
• Meal vouchers