Service & Delivery Management

Hello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!

This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society.

We are looking for a (Trading Desk Support Coordinator) based in our (MADRID-BOADILLA) office, with at least 10 years of experience in (SCIB-Markets Front Office Applications)

Let’s get to know each other!

We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.

One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack.

We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World’s 25 Best Workplaces. We are very proud to be an equal opportunities organisation and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.

Your role

We are looking for a (Trading Desk Support Coordinator)based in our (MADRID-BOADILLA)office, a key team in our technology ecosystem.

This area is responsible for giving Support to SCIB-Markets Front Office Applications

‍Your main tasks will be:

• Coordinate the Pre-opening and End of Day Health Check systems
• Raising and Check Status in regards of Incidents/Support tickets/Problem tickets
• Direct communication with the Trading Users regarding requests and problems in Trading Floor
• Analysis of problems for prompt resolution
• Monitoring the correct functioning of applications
• Escalate to support L2 team for the job failures and service crashes
• Static data changes
• Retrieve and Monitor Volume per application/service and balance within the Resources of the Team
• Trade query and extractions of different systems
• Assistance from the EUT team in case of problems with the installation of applications

NOTE: avoid using extensive lists. Maximum of 8 tasks.

What you’ll bring

You’re sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills

If you think you’ve got what it takes, these are the key skills we’ll be looking for in your CV:

• Team Coordinator
• SCIB Trading Floor Applications
• L1 Support
• End User Support

The following would also be great...

• Human Leadership
• Coaching
• Spanish & English as regular languages to report

What is the Be Tech! experience like?

• Hybrid working model (working remotely some days and meeting with the team in the office on other days).
• Flexible working hours.
• Possibility of travelling to collaborate with teams in other countries.
• Opportunities to develop your career in different overseas units and countries.
• Continuous training in innovative technical fields so you are always up to date and have the tools you need to do your job.
• Career plan to ensure your professional growth and that your efforts are duly rewarded.
• Highly competitive salary and bonuses.
• Financial benefits (special interest rates for loans, preferential banking terms, pension plan, life insurance, etc.)
• Social benefits (gym and medical centre on the premises, daily meal subsidy with a choice of seven restaurants, parking, shuttle service to the centre of Madrid, discounts and offers with different companies for Santander employees and much, much more that we will tell you all about when you arrive!)

What now?

If you like what you’ve read so far, you’ll like it even more once you’re on board... So why not join us?

If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander

visit our website https://www.betechwithsantander.com/en/home