Product Manager Growth & Retention

Company Description

At Sana Commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. 

What started in 2007 with a pizza and a plan has grown into a fast-moving SaaS company that helps manufacturers, distributors, and wholesalers thrive in B2B commerce complexity. 

Our mission? To transform the way businesses buy and sell, so they can grow, build stronger relationships, and make the most of digital commerce. Join us and take ownership of your career in a dynamic, fast-moving environment.

Sana Commerce has a global product team with members from all over the world. In the past years, we have worked hard to be named “Niche player” in the Gartner Magic Quadrant for Digital Commerce of 2022 and 2023. For our future growth, we are looking for a Product Manager Growth and Retention, who takes our product to the next level by creating the opportunities to bring the most complex products and channels of B2B-commerce of our target customers online. Our customers choose us for excellent digital B2B commerce support and our handling of complex products and commercial channels.

Our customers are B2B-commerce businesses who are looking to bring their complex B2B product business online. Either for the first time, or as seasoned online veterans, they are similarly looking for ways to engage with their buyers online and to expand their market and revenue. Their challenge is to translate their complex products and distribution channels to a digital environment in a cost effective and scalable way. Furthermore, as their business is changing and expanding, their digital commerce solution should grow in lockstep.

Our goal is to deliver an e-commerce solution that grows revenue while reducing costs of being online. We aim to get businesses online in market beating time and help them grow their e-commerce maturity over time.

As Product Manager Growth & Retention, your primary driver is to help our customers grow their business, by driving sales to their existing customer base.

You will be the bridge between business and customer needs. You understand the business context from both our company as well as that of our customers

With that knowledge you improve our product to help our customers grow their GMV, up- and cross sell, order value, and repeat order and retention rates. You will do this based on quantitative and qualitative data you gather. With your vision and execution power, you extend the capabilities of our product in such a way that even the most complex scenarios can be served by configuration.

Job Description

You are responsible for:

• Product translation of business model to 3-5 year product vision and strategy

• Growth and Retention value streams and for commercial and functional outcome of delivered products

• product life cycle across value streams in the context of product contribution to company strategy

• On strategical level (C-level) manages stakeholders for complete product, pro-actively using established communication channels

• Value delivered with combined value streams ($ or (internal) equivalent)

• Yearly vision and quarterly delivered strategy & roadmap for combined values treams

You are successful when:

• Increase our customers' growth (conversion, profitability, GMV, ..)

• Increase the retention of our customers' customer base

What will you do?

• Use your experience and knowledge to set and execute a market beating strategy for our e-commerce product

• Work together with the Product Managers to align the entire product portfolio in the pusuit of gaining market share

• Lead our team of E-commerce Product Owners in co-creating and executing the strategy

• Share the vision and strategy with our employees, partners, and customers via webinars and events globally;

• Make sure we measure the usage and added value of the integrations and the success of all our customers.

Qualifications

What you bring along:

• 5+ years Product Management experience

• 5+ years B2B E-commerce experience and thought leadership

• You have a customer centric approach and believe that an excellent customer experience is key for your success;

• You know that success of our customers is reached through maximizing the value they deriver from their digital e-commerce solution

• You are an innovator and have an out of the box approach to challenges that reach beyond the product;

• You are able to manage stakeholders well and unite them behind a vision. You are a strong builder of bridges;

• You are an extremely quick learner;

• You have outstanding analytical skills, and you can handle complex and technical subjects;

• You like to satisfy our customers’ needs through regular product delivery;

• You have excellent leadership and communication skills at all levels of the organization (commercial and technical).

What’s in it for you?

• Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to trainings and coaching, it’s all there. Together with your manager you are in charge of your own personal growth.

• Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy and will get a role specific onboarding as well.

• Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.

• Health and well-being. We believe that every employee should be at their best. So, we like to help a little bit with that, physically and mentally. In our offices we have fresh fruits available, we offer weekly bootcamp sessions and we offer several workshops focused on health and wellbeing for our people.

• Extra benefits: We offer flexible working hours, Friday afternoon drinks in our very own bar (bi-monthly themed versions of this including dinner), table tennis, monthly chair massages, Wednesdays toastie lunch and many more. Interested to learn more? Check our employee guide!

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

 At Sana Commerce, our values guide how we work, collaborate, and drive success.

• Champions of Our League. "We deliver lasting success, balancing quick wins and long-term value."
  We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.

• Supercharge Our Customers. "We’re revolutionizing B2B commerce together, helping our customers to lead and succeed."
  Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.

• Determined to Grow. "We embrace challenges, growing and raising the bar for ourselves and our industry."
  We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.

• Bold Together. "We dare to be bold because we have each other’s back."
  We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Product Manager Growth & Retention in a cover letter; we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

Additional Information