Call Center Representative, Client Pod

This remote US-based role of Participant Recruiter is critical to the success of our client’s research studies. The focus is on recruiting qualified participants while ensuring seamless communication between all parties involved. The recruiter works closely with the Project Manager and other team members to achieve success. 

KEY JOB RESPONSIBILITIES:

• Participate in an initial Kick Off call with necessary parties to learn more about the specifics of each study and to take notes regarding the details.

• Recruit for multiple qualitative market research studies simultaneously (10-12 projects at a time), ensuring smooth execution of the study within timelines.  

• Schedule appropriate participants for research studies, meeting or exceeding the recruitment targets and timelines 

• Provide comprehensive, clear, and timely information to both participants and researchers to ensure a smooth and professional study experience.

• Collaborate closely with Project Managers and internal team members to understand study requirements and recruitment goals.

• Maintain accurate records of outreach, participant status, and study progress using internal tools or platforms.

• Proactively address questions or concerns from participants, ensuring a positive experience and high engagement levels.

• Coordinate the delivery of project deliverables which could include participation in a Kickoff call, recruiting updates, schedule sheets, signed consent forms, technology logistics etc.    

• Collaborates with internal teams to achieve a successful recruit, continuously monitoring project elements to identify potential roadblocks and manage to resolution.  Includes keeping all informed of the project’s progress and exhibiting effective, timely and detailed communication skills.  

• Is flexible and adaptable with changes to existing key elements of projects as required by internal teams or the client directly.   

• Responds quickly to unanticipated or urgent issues and manages to resolution, escalating as appropriate.  

• Works in accordance with company SOPs.  

Requirements

CORE COMPETENCIES:

• Consistently provides service excellence. 

• Experience conducting market research, preferably digital. 

• Excellent communication skills, both written and verbal.

• Ability to maintain composure in high pressure and stressful situations.  

• Ability to multi-task and juggle multiple deadlines at once while working collaboratively with teams in a fast-moving environment.  

• Strong attention to detail

• Must be adaptable; able to work independently and collaboratively. 

• Ability to problem solve.

• Maintain thorough knowledge of Qual Products and services

QUALIFICATIONS:

Education: 

• High School Diploma or equivalent. 

Experience: 

• Prior experience in participant recruitment, customer service, research coordination, or a similar field is preferred.

Computer Skills: 

• Operating Systems: Windows, macOS

• Google Docs/Sheets

Location: Remote

Job type: Full-time, non-exempt

Compensation Details:

• Base pay: $17/hr+ based on experience

Benefits:

• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays