HR Services Manager, China

The HR Services Manager plays a pivotal role in delivering high-quality, legally compliant HR Business Partnering support to a diverse portfolio of global clients, including Embedded clients (reseller) and HR Consulting clients. As the primary HR point of contact for workers, clients, and in-country partners, this role is responsible for effectively managing the full employee lifecycle and ensuring seamless coordination across all HR functions with defined service scope, SLAs and workflows.

Requirements

• Holder of domestic Chinese HR qualifications, such as Human Resources Management Professional, to ensure compliance with local regulations.
• Hands-on experience supporting HR & Benefits services in an outsourced, shared services, or multi-country environment, preferably with 5-6 years of proven experience in HR management or HR business partnering in an international or Employer of Record (EOR) context.
• Strong working knowledge of local labor laws, employment practices, and HR compliance.
• Practical knowledge of statutory and customary employee benefits (e.g., medical, pension, leave programs, etc.) and how they interact with payroll and employment practices.
• Demonstrated ability to explain complex HR and benefits concepts clearly to employees and non HR client stakeholders.
• Experience working within case management systems, HRIS platforms, and knowledge bases to deliver auditable SLA-driven HR and benefits services.
• High attention to data accuracy and process discipline, particularly in handoffs between HR, Payroll, and Benefits teams.
• Ability to balance employee experience, client satisfaction, and compliance risk in day‐to‐day decision‐making.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong organizational and prioritization abilities in a high-volume, fast-paced environment.
• Strong analytical and problem-solving skills to handle complex issues and make data-driven recommendations.
• Excellent verbal and written communication skills are essential for interacting with employees, management, and external stakeholders. Fluent in English (additional language skills are a plus).

Benefits

• Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
• Bonding Leave: Enjoy paid leave to bond with your new family member.
• 2 Charitable Days: Contribute to causes you believe in.
• Reward & Recognition Program: Be rewarded for your success and championing our values.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.