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Job Description:
JOB SUMMARY:
The Manager of Technology Business Management (TBM) leads strategic initiatives that align IT investments with business outcomes. They enable core operational functions required to run IT like a business. This role drives the development, integration, and continuous improvement of TBM capabilities – including IT Financial Management (ITFM), Vendor Management, and Contract Management – ensuring transparency, accountability, and value realization across the technology organization. The TBM Manager owns and manages the processes, tooling, and governance behind the capabilities, working across the Technology Towers with executive leaders, directors, cost center owners, and stakeholders. Experience with Power BI and Excel, enabling the development of executive-level dashboards, reports, and presentations to showcase data-driven decision-making and strategic decisions.
RESPONSIBILITIES:
- Strategic Planning & Capability Development
- Lead the design and implementation of new TBM capabilities aligned with the business strategy.
- Continuously improve existing TBM processes and tools, including rollout, communication, and stakeholder support.
- Partner with the Technology Strategy Team to align TBM operations with enterprise-wide strategic initiatives, ensuring consistent execution of governance frameworks and integration of TBM insights into long-term planning.
- Translate requirements into use cases for ITFM, Vendor Management, Contract Management, and other relevant TBM capabilities.
- Financial Management & Insights
- Manage all financial management processes, including forecasting, budgeting, accruals, purchase orders, and month-end reconciliations across multiple portfolios
- Experience with Power BI and Excel to develop dashboards and reports to support data-driven financial management decision-making and strategic planning.
- Partner with technology stakeholders to calculate and communicate IT Total Cost of Ownership (TCO) and unit cost allocations, understanding data structures and taxonomies, cost pools, allocation logic, and business rules.
- Vendor & Contract Management
- Oversee supplier engagement processes to ensure strategic alignment, effective onboarding, and consistent vendor performance across the technology organization.
- Manage end-to-end vendor payment workflows, ensuring timely execution, compliance with contract terms, and continuous improvement of financial operations related to vendor management.
- Own the end-to-end contract management lifecycle and process, ensuring alignment with vendor performance, compliance standards, and organizational objectives.
- Operational Execution & Governance
- Collaborate with internal teams and vendor partners to operationalize TBM capabilities.
- Oversee tooling, process integration, and governance frameworks to ensure adoption and compliance.
- Platform & Data Stewardship
- Serve as system administrator and SME for TBM tools, managing access, upgrades, and incident resolution.
- Coordinate data integration from systems of record (e.g., GL, Fixed Assets, ServiceNow) and support data governance strategies.
- Team Leadership & Development
- Manage and mentor a team responsible for TBM operations, including performance management and training.
ADDITIONAL RESPONSIBILITIES
• Performs other duties as assigned.
Skills and Abilities:
Mastery of Financial Concepts: Strong grasp of balance sheets, P&L, ROI, budgeting, cost allocations, and capital vs. operating concepts.
IT Financial Management: Extensive experience with forecasting, budgeting, accruals, purchase orders, and month-end reconciliations.
Reporting: Development of executive-level dashboards and reports to support strategic decisions, using tools such as Power BI, Excel, etc.
Vendor Management: Contract management, renewals, vendor analytics, and strategic sourcing.
Collaboration: Ability to build professional relationships across all levels of the organization (leaders, peers, customers, work groups).
Adaptability: Flexibility to pivot with a shift in priorities.
Self-Driven: Self-driven and the ability to thrive in a fast-paced, dynamic environment.
Process Improvement: Ability to design and implement governance frameworks and tooling enhancements.
Strong Verbal and Written Communication Skills: Strong verbal and written communication skills; able to present ideas clearly.
Problem Solving: Strong analytical and organizational skills to identify cost optimization and ROI opportunities.
Detail-Oriented: Excellent follow-up and time management.
Self-Starter: Able to work independently with minimal direction.
Mentorship: Guide and support staff.
Knowledge:
- Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Teams
- Dashboards & Reporting – Power BI and Excel (Pivot Tables, Macros)
- Understanding of IT infrastructure domains including data centers, network/ communications, server utilization, virtual environments, storage, and application development and IT Services
- Knowledge of financial management processes and best practices such as budgeting, cost allocations, capital, and operating expense processing
- Excellent time management skills, ability to organize workload, cope with multiple priorities Strong working knowledge of MS Office and data tools such as Adaptive, Power Bi, Service Now
- Financial ERP and related invoice, payment, financial, vendor management, asset management, and other edge enterprise systems
Qualifications
Bachelor's degree required in Business, Computer Science, Education, Finance, Information Technology, Business/Administration, Technology, Accounting, or related field
Five (5) years or more Information Technology (IT) Planning, PMO, and/or Portfolio functions required
MS Office — Excel Pivot tables, Macros, Power Point, SharePoint advanced required
Understanding of IT infrastructure domains including data centers, network/ communications, server utilization, virtual environments, storage, and application development and IT Services advanced required
Knowledge of financial management processes and best practices such as budgeting, cost allocations, capital, and operating expense processing advanced required
Excellent time management skills, ability to organize workload, cope with multiple priorities Strong working knowledge of MS Office and data tools such as Adaptive, Power Bi, Service Now advanced required
Financial ERP and related invoice, payment, financial, vendor management, asset management, and other edge enterprise systems intermediate required
TBM Certificate
DOT Regulated
No
Travel:
This role is Hybrid: Onsite workdays a few times a month at our Ryder Headquarters in Miami.
Job Category
Project ManagementCompensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
SalariedMinimum Pay Range:
$95,000.00Maximum Pay Range:
$110,000.00Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
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