Associate Director, Workplace Experience Remote

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RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our Enterprise Services team:

Brief Description of Department

Workplace Strategy at RTX focuses on creating innovative, efficient, and flexible work environments that support collaboration, productivity, and employee well-being. By aligning workplace design and policies with business objectives, the strategy ensures that our spaces and tools enable employees to perform at their best while fostering connection across teams. This approach integrates technology, real estate, and organizational goals to adapt to evolving workforce needs and drive long-term success.

What You Will do:

The Associate Director for Workplace Employee Experience is a pivotal role responsible for developing and implementing global strategies to enhance the onsite employee experience. This includes the delivery and management of standard building amenities and resources such as food services, conferencing, concierge services, and event support. The role requires a strong focus on creating seamless, high-quality, and innovative workplace experiences that contribute to employee satisfaction, engagement, and productivity.

Strategic Planning and Execution:

• Develop and implement global workplace experience strategies to ensure consistent delivery of building amenities resources with a proactive focus to surprise and delight employees in the workplace.
• Align workplace services and initiatives with the company's mission, vision, and values to foster a positive and engaging employee environment.

Onsite Employee Experience:

• Drive programs and offerings that enhance the onsite employee experience, ensuring services are user-friendly, accessible, and aligned with employee needs.

Building Amenities Management:

• Oversee the delivery and management of core building amenities, including but not limited to food services, conferencing facilities, concierge services, and event support.
• Optimize the utilization of physical spaces and amenities to maximize employee convenience and satisfaction.

Global Standards and Consistency:

• Establish and maintain global standards for workplace services, ensuring consistency across regions while allowing for localized adaptations as needed.
• Partner with regional and local teams to implement and manage services in alignment with global strategies.
• Create a standard template and playbook for site visitor pages which become a one stop shop for RTX staff visiting sites.
• Align with Workplace Solutions team on standards which create a positive work environment and improves the general ambiance of facilities (natural light, texture, materials and furniture, noise levels)

Vendor and Stakeholder Management:

• Manage relationships with external vendors, service providers, and contractors to ensure high-quality delivery of workplace services.
• Collaborate with internal stakeholders, including HR, Facilities, IT, and leadership, to align goals and ensure seamless integration of services.
• Serve as the Workplace Experience liaison to the Workplace Solutions, Digital Technology and Human Resources team and develop cross-functional relationships which create a comprehensive approach to employee satisfaction.

Employee Engagement and Communication:

• Develop communication strategies to promote awareness and engagement with workplace services and amenities.
• Act as the voice of the employee by using surveys, feedback, and insights to refine and enhance workplace programs.

Innovation and Continuous Improvement:

• Stay abreast of workplace trends and innovations to introduce best practices and cutting-edge solutions.
• Implement processes to monitor and measure the effectiveness of workplace services, using data to drive continuous improvement.

Budget and Resource Management:

• Develop and manage budgets for workplace experience programs and services.
• Ensure optimal allocation of resources to achieve strategic objectives.

Travel expectation: 20-30%

Qualifications You Must Have:

• This role typically requires a Bachelor’s degree in Business Administration, Hospitality, Facilities Management, Workplace, or a related field and 12 years of relevant experience gained in workplace experience, facilities management, or similar role, with a focus on employee engagement and amenities management or an advanced degree and 10 years relevant experience.
• At least 10 years’ experience developing and implementing global strategies for workplace services.
• At least 10 years of leadership and project management experience with the ability to manage cross-functional teams.
• Exceptional communication and interpersonal skills, with a collaborative and employee-focused mindset.
• At least 10 years’ experience interfacing with and managing vendors, contract negotiation, and budget oversight.
• At least 7 years’ experience in and familiarity with workplace technologies, tools, and trends to enhance employee experience

Qualifications We Prefer:

• An advanced degree is preferred.
• Prior experience in a similar role gained in the hospitality, or Hotel industry
• Location based on the east coast, Boston, Hartford, New York or Washington
• Passion for creating a welcoming, engaging, and innovative workplace environment.
• Ability to balance strategic thinking with operational execution.
• Strong problem-solving skills and adaptability in a dynamic, fast-paced environment.
• Corporate Real Estate experience preferred.
• Fluent in MS Office suite

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

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Learn More & Apply Now!​

Role Type: Remote

• This is a remote role, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories).

Please consider the following role type definitions as you apply for this role:

• Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote....

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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