Regional Operating System Delivery Manager - X1 North East and x1 South East

Job reference number 310667

Regional Operating System Delivery Manager - x1 North East and x1 South East.

Competitive salary, car allowance of £4200 or £3700 cash equivalent, full family healthcare, 18% annual bonus potential, generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service and company pension scheme with highly competitive contribution rates.

Permanent, Full time

Location: These are remote working roles covering two areas. Patch one - North East Area covering Peterborough, South Midlands, Birmingham, Nottingham, Sheffield, Leeds, Tyneside, and the surrounding areas. Patch two - South East, Chelmsford, Norwich, London Central, Romford, Croydon, Gatwick, and the surrounding areas. The successful candidates should live in or around patch, in close proximity to due to the travel required of the role. A Full Valid UK Driving Licence is required.

An exciting opportunity has arisen to join Royal Mail for X2 Operating System Deployment Managers.

Royal Mail is a business with a proud heritage. Every day we deliver 56 million items to around 29 million addresses. Our brands, Royal Mail and Parcelforce, are amongst the best known in the country. We are increasing our revenues and have a team of nearly 150,000 people, but what really sets us apart isn’t what we’re doing now, it’s what we’ll be doing in the future.

We are going through a radical transformation to improve our business, grow our revenues and exploit the opportunities in the market. This is wholesale change, affecting every part of our business and everyone within it. That doesn’t necessarily mean it’s easy. It will be challenging, exciting, and unique in its scale and variety.

Reporting into the Head of Operating Systems Deployment, you’ll be responsible for leading the deployment of the Improvement Strategy, for training others and for providing broad and deep technical expertise by deploying change management principles and tools to enable identification and delivery of improvement opportunities aligned to key business goals.

Interested? Please apply below for further details.

About the role

• Responsible for ensuring that the key principals of the Improvement Strategy are embedded and utilised ensuring improved operational performance is achieved and exceeded.
• Responsible for x3 Direct reports.
• Accountable for the consistent application of the plan, do, check, act cycle ensuring we learn the lessons and SQDCPE feedback,
• Accountable for generating, deploying, and maintaining the improvement products, tools, systems, and principles to help solve operational problems.
• Responsible for supporting the identification of pipeline value streams and unblocking issues that prevent value from flowing.
• Accountable for the relentless approach to simplifying an optimising the operational processes.
• Accountable for being an active coach and the conscience for the region and the pipeline in their Improvement leadership and personal commitment to Improvement and to promote ideal behaviours to obtain ideal results.
• Responsible for coordinating Improvement activity with business planning cycle to maximise results via increased visibility and rigorous benefit tracking.
• Responsible for maintaining and managing the wider team talent pipeline and succession plan through professional development.

About You

Experience and Qualifications required for this specific role:

Key Skills

• Highly credible leader able to provide realistic solutions with excellent people & team management skills gained in a senior management capacity.
• A track record of solid data analysis and rigorous measurement of results, that are demonstrable and have been sustained, including powerful visualisation of standards in the workplace.
• Project planning: multi-element business case, financial plan, benefits realisation plan, risk management plan, project plan
• Process mapping & analysis: Activity network diagrams, design structure matrix, process modelling, key function diagrams and analysis
• Lean concepts and tools: Principles of Lean Thinking and Lean tools including origins and cultural aspects critical to successful application within an organisation.
• Ability to coach, mentor and communicate with Improvement Practitioners, business leaders and stakeholders.
  

Experience

• Extensive knowledge and understanding of Continuous Improvement & Improvement tools and techniques.
• Successful deployment of change in a unionised environment.
• Relevant industry experience and knowledge of mail operations (or similar dispersed manufacturing, network utility / logistics/ service organisations).
• Extensive knowledge and understanding of the Operational Pipeline environment.
• Exposure to highly complex organisation structures and frameworks.

Qualifications

• CI Tools and Techniques.
• Must have relevant skills and experience of Lean, Kaizen and Continuous Improvement to a minimum of Improvement specialist level 5 (or equivalent). Relevant accredited training and development would be required to be undertaken as part of the role.

Extra Benefits

• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
• Free & discounted RMG products - free keep safe & redirection, partner discounts
• Free stamps at Christmas

*Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Next Steps

Closing Date: Monday 1st July 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. (delete if essential criteria only)

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/