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RipplingRI

Manager, Support Operations

Rippling is a workforce management platform that unifies HR, IT, and Finance, offering services like payroll, benefits, and app management to streamline business operations globally.

Rippling

Employee count: 1001-5000

United States only

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Rippling is seeking a Support Operations Manager to lead core support activities, including system changes, workforce management, reporting, and change management. The successful candidate will have expert-level knowledge of the processes and infrastructure required to ensure high-quality service and operations at scale.

Requirements

  • 8+ years of experience in Operations (Support, Sales, or RevOps)
  • At least 3 years of experience managing people
  • Deep proficiency in Salesforce Service Cloud
  • Demonstrated ability to lead large-scale initiatives from conception to completion
  • Strong analytical skills, including Excel/Google Sheets and BI tools (e.g., Tableau, Looker, or Snowflake)
  • SQL skills are highly preferred

Benefits

  • Comprehensive training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for professional growth and advancement

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

United States +/- 0 hours

About Rippling

Learn more about Rippling and their company culture.

View company profile

We are Rippling, the workforce management platform that unifies HR, IT, finance, and more. Our mission is to free smart people to work on hard problems by helping automate and eliminate the administrative work of running a company. We believe that by building a single source of truth for employee data and integrating it with over 500 apps, we allow businesses to execute more efficiently.

Founded in 2016 by Parker Conrad and Prasanna Sankar, we set out to create a comprehensive solution for the sprawling administrative challenges faced by companies. We understand that managing HR, IT, and payroll processes on a global scale can be complex and costly, often requiring businesses to juggle tens or even hundreds of narrowly-focused point solutions. That's why we built Rippling – to consolidate these functions into one ambitious platform. Our platform is designed to handle everything from onboarding new hires in 90 seconds – setting up their payroll, health insurance, work computer, and third-party apps like Gmail, Microsoft Office, and Slack – to managing expenses, benefits, and corporate cards. We're proud to serve a wide range of customers, from small businesses with just two employees to large companies with over 1,000. Our offices span four continents, bringing together world-class talent to build what we believe is the most successful business software platform in history. We're constantly innovating and expanding our offerings, recently launching global payroll and a finance cloud to further streamline operations for our clients.

Employee benefits

Learn about the employee benefits and perks provided at Rippling.

View benefits

Unlimited PTO

We believe it's important to take the time you need to recharge.

Medical, Dental, Vision, Disability

We also offer flexible spending programs and other related benefits.

Flex Commuter Benefits

Financial support, including pre-tax payments, for commuters by car or public transport.

Retirement Fund

We want to help you plan for your future: contribute pre-tax dollars into a 401(k) account.

View Rippling's employee benefits
Rippling logoRI

Rippling

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Rippling hiring Manager, Support Operations • Remote (Work from Home) | Himalayas