Solutions Engineer

About Rimsys

Rimsys is on a mission to improve global health. Our Regulatory Information Management (RIM) software digitizes and automates regulatory activities, helping MedTech companies establish and secure global compliance and bring life-saving products to market more quickly. Rimsys is headquartered in Pittsburgh, PA (position can be in-office, hybrid or remote) and is growing rapidly with an expanding list of large enterprise customers.

We are extraordinarily proud of the company we've built so far not to mention humbled to be recognized as a Best Place to Work in Pittsburgh. Our people are Rimsys' biggest competitive advantage and we'll continue to invest in our team and people-first culture.

Why Rimsys?

Rimsys is at the forefront of digital transformation in the medical device industry with our pioneering SaaS platform. We streamline global regulatory compliance, making it faster and more efficient for medical devices to reach the market. Joining our team means you're helping to accelerate healthcare innovation, directly impacting patient care and safety across the globe.

About the role

The Solutions Engineer willoperateat the intersection of Sales, Implementation, and Customer Success, helping prospective and existing customers understand how Rimsys can solvetheirregulatory challenges.You’llpartner withAccount Executives(AEs)and Regulatoryto run discovery, translate complex regulatory workflows into clear solution recommendations, and deliver tailored demos that show the value of the platform.This includes collaboration with AEsto refine solution positioning, respond to follow-up technical questions, and support progression of opportunities.

You will also support Implementation and Customer Success by helping deliver targeted demonstrations during onboarding and adoption, ensuring customers understand best practices and solution design. In addition, you will present future facing product capabilities to prospects and walk them through upcoming enhancements before they are released to help them understand our roadmap.

Rimsysis growing and expanding its capabilities, soyou’llhave the opportunity to help define processesanddevelop scalable demo assets, repeatable playbooks, and internal enablement materials to support a growing go-to-market team.The ideal candidate is aself-starterwho is curious, resourceful, and comfortable working directly with enterprise customers in a scaling environment.

What you'll do

Sales Cycle Support

• Partner with Account Executives to conduct discovery and understand customer pain points

• Configure and manage sandbox evaluations

• Translate regulatory workflows into solution recommendations that align with customer needs

• Deliver custom demos and solution walkthroughs aligned to prospect use cases

• Present future facing product capabilities and walk prospects through upcoming product enhancements

• Build solution narratives that mapRimsyscapabilities to business outcomesand ROI

• Contribute to RFP and RFI responses by completing technical sections and solution requirements

• Prepare and deliver demo presentations aligned to formal evaluation criteria

Technical and Product Collaboration

• Support technical evaluation discussions, including data workflows, integrations, and configuration considerations

• Walk customers through integration strategy and the technical details of how Rimsys integrates with their systems

• Provide structured feedback to Product on recurring requests, gaps, and opportunities

• Act as an internal subject matter expert on regulatory processes andreal worldcustomer use cases

Implementation and Customer Success Alignment

• Support Implementation and Customer Success by delivering tailored demos during onboarding and adoption

• Participatein early onboarding conversations tovalidatesolution design and reinforce best practices

• Document critical solution details to ensure a smooth handoff from Sales to Implementation

Who You Are

• 5+ years in a Solutions Engineer, Sales Engineer, or similarpresalesrolein an enterprisesoftware company

• Strong preference forrelevant industryexperienceworking withMedTech, pharma, or life sciences

• Ability to translate complex regulatory challenges into simple, clear solution narratives

• Skilled at delivering tailored demos, guiding discovery, and engaging stakeholders

• Experience working with SaaS platforms that use REST APIs and or webhooks

• Self-directed, organized, and comfortable operating in afast-movingenvironment

• Strong verbal and written communication skills with an ability to adapt to both technical andnon-technicalaudiences

• Collaborative and comfortable workingcross functionallywith Sales, Product,Regulatory,Engineering, Implementation, and Customer Success teams

Competencies

• Empathy – able to hear and understand customer concerns and problems
• Problem Solving – able to identify/discern problems and apply known and creative solutions
• Relationship management – able to build relationships with key client contacts and search out previously unidentified contacts to expand/strengthen relationships
• Communication – establish communication patterns with clients and be able to share their goals, ideas and concerns with the internal teams like Support, Product Development, and Sales

Preferred education and experience

• Exposure to regulatory affairs processes such as submissions, registrations, UDI, and lifecycle management
• Background supporting global regulatory teams or RA or QA software
• Experience in high-growth, transformational startup environments

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive an annual bonus or commission.

Rimsys offers a wide range of benefits to U.S.-based team members. Benefits available to Rimsys team members include, but are not limited to:

• Flexible working options (in our Pittsburgh office, remote or hybrid)
• Competitive Compensation (base + commission + equity)
• Comprehensive medical, dental and vision coverage
• Training and resources for personal and career growth
• Life insurance benefits
• 401(k) plan
• Generous vacation policy (Unlimited PTO with a minimum 3 weeks OOO)
• Weekly social events
• Convenient office location with on-site parking for team members in our Pittsburgh office

Rimsys is a proud Equal Opportunity Employer. We are committed to embracing diversity and inclusion in our hiring practices and our employees' experience. We celebrate all cultures, backgrounds, perspectives, and experiences and know that we can only become better together.

This job posting may span more than one career level.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offers are determined by multiple factors, including skills, depth of work experience, and relevant credentials.

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Compensation: $150,000–$190,000 yearly (base + variable), depending on experience.