Implementation Team Manager

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe.

Revalize is a portfolio company of TA Associates.

Job Description

As the Implementation Team Manager you will be reporting directly to the Director of Implementation Services within the Professional Services organization. In this role, you will have the opportunity to leverage your leadership skills, customer implementation expertise, and team dynamics experience. You will be responsible for providing direction to the Post Implementation Team, managing Implementation Specialists and Business Analysts, from project initiation through implementation and ongoing maintenance, to ensure customers are engaged and equipped to continue using our applications successfully. You will be expected to provide effective project guidance and mentoring that is focused on our customers’ business needs and optimizing revenue.

What you will do:

• Lead a team of consulting professionals.
• Optimize current engagement and delivery approach and develop new opportunities to maximize revenue generation.
• Maintain strong relationships with our customers to ensure effective and on-time delivery of key commitments.
• Develop, maintain, and improve core processes within the team and across functional groups.
• Build an engaging team culture, remove impediments to success, and work collaboratively toward goals.
• Develop, analyze, and report metrics to measure customer satisfaction, team performance, implementation approach effectiveness, and other KPIs.
• Drive and manage key strategic projects.
• Schedule and allocate resources for customer and internal projects.
• Track and analyze resource utilization and revenue to optimize services.
• Input issues and case data into customer facing and internal issue tracking applications.
• Communicate with internal Product Development team members for technical support needs.
• Adhere to the Revalize Management System by participating in daily and weekly check-ins as well as weekly tactical meetings.
• Update timesheets daily with accuracy.

Qualifications

• B.A. or higher in a related field
• 7+ years of experience in a customer facing implementation role in a software development organization
• Technical aptitude and ability to quickly learn new software
• Exceptional interpersonal, presentation, and communication skills
• Ability to effectively and efficiently deal with multiple projects, conflicting timelines, and changing priorities.
• Must be highly organized and work well under pressure
• Must be willing to accept responsibility and show good judgement, initiative, and resourcefulness
• Must value working in a collaborative environment
• Some travel is required

Desired Competencies:

• Experience in an agile software development environment using JIRA and documenting user stories
• Familiarity with CPQ products
• Knowledge of technology, to include IT networking, internet technologies, and web applications
• Basic JavaScript, CSS, and HTML skill and experience

Additional Information

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.