Senior ERP Administrator

How you'll add value:

• ERP System Management:
o Oversee the administration, configuration, and maintenance of our ERP system (Current: Sage Intacct. Future: Oracle NetSuite) o Collaborate with cross-functional teams to define business requirements and objectives for ERP projects. o Analyze business needs and recommend enhancements to improve system functionality.
• Implementation and Upgrades:
o Lead the design, development, and implementation of ERP solutions, ensuring alignment with organizational goals. o Customize workflows, reports, and dashboards to optimize business processes within the ERP systems. o Evaluate emerging technologies and trends to enhance ERP capabilities and drive innovation. o Manage upgrades, patches, and system enhancements to keep our ERP systems up-to-date.
• User Training and Support:
o Provide training to end-users on ERP system functionality, best practices, and new features. o Offer ongoing support to resolve user issues and troubleshoot system-related problems.
• Security and Compliance:
o Ensure data security and compliance with industry standards and regulations. o Implement access controls, user roles, and permissions within the ERP systems.
• Integration and Customization:
o Collaborate with development teams to integrate ERP systems with other business applications. o Customize workflows, reports, and dashboards to meet specific business needs.
• Performance Optimization:
o Monitor system performance, identify bottlenecks, and optimize system resources. o Proactively address performance issues and recommend improvements. o Conduct technical solution reviews and provide recommendations for improved adoption and usage.
• Documentation and Process Improvement:
o Maintain accurate documentation related to system configurations, processes, and procedures. o Continuously evaluate and enhance ERP-related processes for efficiency and effectiveness. o Mentor team members in technology, architecture, and application delivery.
• Other duties as assigned.

What you'll need to be successful in this role:

• Expert-level knowledge in Oracle NetSuite and Salesforce; familiarity with Workday and Sage Intacct is a plus.
• 5+ years of experience managing ERP systems in a complex organizational environment, with SaaS experience a plus.
• Strong analytical, problem-solving, and communication skills.
• Project management experience and ability to lead cross-functional teams.
• Certifications in relevant ERP systems (e.g., NetSuite Administrator, Salesforce Administrator, Sage Intacct: System Administrator) preferred.
• Strong knowledge of ERP <> Salesforce best practices and methodologies.
• Strong interpersonal skills, and ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment.
• Experience working with Agile teams and use of tools such as Jira, Confluence, Monday, etc.
• Motivated, high-potential performer, with demonstrated ability to influence and lead.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.

R365 Team Member Benefits & Compensation

• This position has a salary range of $100K-$150K The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

#BI-Remote