Principal Devops Engineer

Why Work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

Job Summary:

Reputation.com is looking for a dedicated team player who likes collaborating with our engineering team to come up with innovative cloud solutions to solve hard scalability and performance problems. Someone who wants to be the first one to know when there are infrastructure issues and who loves to fix the problem once and make the solution repeatable through automation. This is an exciting opportunity to work at a mature, fast-growing startup using leading-edge technology like Google Kubernetes Engine, MongoDB, ElasticSearch and Google Cloud Platform. The Senior Cloud Software Engineer role focuses on cloud infrastructure architecture and programming for someone who likes to design and implement cloud infrastructure, to do systems administration and programming, to get involved with the product, and who likes to work with a smart team in an Agile environment. There is a lot of collaboration in the engineering team and plenty of opportunities to grow.

Responsibilities:

• Provision and maintain cloud infrastructure for all environments using Kubernetes.
• Support engineering in developing best-of-breed services.
• Investigate, prototype, and implement new technologies to support our engineering organization.
• Performs project and technical leadership for major infrastructure upgrades and installations.
• Provide level 2 support to SiteOps team who monitor and operate the production environments.
• Ensure that we maintain a SOC 2 compliant environment.
• Additional duties as assigned.
  

Requirements:

• Experience with Infrastructure As Code configuration management tools like Helm, Terraform.
• Infrastructure implementation experience for MongoDB, ElasticSearch, Redis.
• DevOps implementations like Jenkins build pipelines, deploy pipelines, Argo CD suite.
• Strong in Kubernetes. CKA is preferred.
• Experience in one cloud platform like AWS, GCP or Azure and preferred experience administering GCP and Kubernetes.
• Detailed scripting and programming experience in Python or Bash.
• System Administration experience with IT, Networking, and Security.
• Experience and mindset of maintaining security compliance with industry standards.
• Experience with a production, distributed cloud application.
• Ability to work as an individual contributor with minimal direction.
• Likes to take initiative and drive projects to completion.
• The mindset of documenting as you go.
  

Qualifications:

• 6-9 years of experience in a similar role.
• Experience administering data stores such as MongoDB, Elasticsearch, RabbitMQ, Redis, Postgres.
• Experience with GCP and GKE and Kubernetes tools like ISTIO, Helm, Kiali, Cockpit.
• Experience with build tools like maven, gradle, npm running on Jenkins. ArgoCD will be a plus
• Experience with creating content for knowledge bases.
• Monitoring tools like Prometheus, DataDog, New Relic will be a definite Plus

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.

• Active Employee Resource Groups (ERGs) to engage with.

• An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

• Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”

• Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.”

• Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

• Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Embracing a culture that values uniqueness.

• Inclusion: Inviting diverse groups to take part in company life.

• Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO

• Paid company holidays

• 4 company provided, “Recharge Days”, which are wellness days off for the entire company

• Several active Employee Resource Groups (ERG’s) to help foster inclusion and community

• Employee Assistance Program

• Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

• Fetch Pet Insurance

• 401K

• Health, dental and vision insurance

• Paid maternity leave

• Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.