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ReplicantRE

Senior Business Development Representative

Replicant provides a conversational AI platform to automate contact center operations, enabling businesses to resolve customer issues efficiently across voice and digital channels.

Replicant

Employee count: 51-200

United States only

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At Replicant, we believe AI should work for people, starting with customer service. We built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Requirements

  • 3+ years in a Senior Business Development role with proven success driving outbound pipeline and influencing sales outcomes
  • Experience working directly with customers (CX, support, success, service), with strong empathy and ability to understand customer pain points
  • Exceptional written, verbal, and presentation skills, especially in outbound communication
  • A results-driven, hunter mentality with consistent performance against outbound targets
  • Tech-savvy, able to quickly understand complex AI/automation technology and communicate value clearly
  • Thrives in a high-growth, fast-paced environment where experimentation and creativity are encouraged
  • Coachable and growth-oriented, someone who seeks feedback, levels up quickly, and wants to master the full sales cycle

Benefits

  • In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
  • Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
  • Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
  • Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
  • Compensation that matches your impact: competitive salaries in the company you’re helping to build
  • Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

United States +/- 0 hours

About Replicant

Learn more about Replicant and their company culture.

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Replicant is a company at the forefront of Contact Center Automation, leveraging conversational artificial intelligence to redefine customer service interactions. Founded in 2017 by Gadi Shamia and Benjamin Gleitzman, Replicant's mission is to enable machines to engage in useful and complex conversations, thereby transforming how businesses interact with their customers. The company's platform is designed to automate common customer service calls, allowing human agents to concentrate on more intricate and nuanced customer issues. This AI-powered system facilitates natural-sounding conversations across various channels, including voice and messaging, to resolve customer support inquiries efficiently and effectively, 24/7.

Replicant's core technology, often referred to as a 'Thinking Machine™', is engineered to understand customer intent, provide timely responses, and resolve issues without human intervention for a significant portion of interactions. This capability helps enterprises eliminate hold times, manage fluctuating call volumes, and ultimately reduce operational costs while enhancing customer satisfaction. The platform is built to integrate seamlessly with existing contact center infrastructure, including CCaaS, CRM, and IVR systems. Replicant serves a diverse range of industries, including insurance, healthcare, financial services, e-commerce, hospitality, and travel, tailoring its solutions to meet the specific needs of each sector. The company has demonstrated significant growth, securing substantial funding rounds and serving Fortune 500 clients. Replicant is committed to advancing the field of AI in customer service, with a focus on creating a new operational model that harmonizes human and AI capabilities for optimal customer experience.

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Replicant

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Replicant hiring Senior Business Development Representative • Remote (Work from Home) | Himalayas