Rent the RunwayRR

CX Stylist

Rent the Runway is an e-commerce platform that allows users to rent, subscribe, or buy designer apparel and accessories. Founded in 2009, they aim to transform the way women get dressed by providing a 'Closet in the Cloud' with a vast selection of designer styles.

Rent the Runway

Employee count: 1001-5000

Salary: 37k-46k USD

United States only

About Us:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Role:

As a remote Stylist, you will be responsible for driving retention through personalized styling interactions with our customers to help them look and feel their best. In this role you will give expert styling advice to our members and support them in putting together outfits both for everyday and special occasion events. To do this well, you will need a keen eye for style, keep up with the latest trends and you will need to have excellent customer service skills. You will be responsible for creating and building trusting relationships with customers, helping them feel confident along each step of the RTR journey. This role will have a direct impact on the experience of our customers and the retention and loyalty to Rent the Runway. This is a full-time opportunity however there will be opportunity for part-time virtual styling work in the future.

This is a full-time, remote role working weekend hours. The standard schedule for this role will be Saturday through Wednesday, 9am-6pm. Please note thisis a remote role, however candidates must reside as permanent residents in one of the following states (international remote work is prohibited):

  • Arizona
  • Colorado
  • Florida
  • Illinois
  • Kansas
  • Massachusetts
  • New York
  • Oregon
  • Tennessee
  • Texas
  • Virginia

What You’ll Do:

  • Responsible for styling customers through Zoom or the channel of their choice for all of their upcoming events including building outfits, providing fashion advice, with fit tips and styling tricks
  • Develop one-to-one client relationships through regular communication, and refer to individual’s orders/returns history to enhance the customer experience
  • Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty. You will have a clientele book and will be responsible for driving retention/ sales through relationship based selling techniques, as well as re-engage lapsed clients, by increasing spend of individuals and developing client loyalty
  • Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive retention
  • Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to drive brand awareness and customer acquisition
  • Maintain knowledge of all Rent the Runway products including fit, styles and inventory.
  • Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
  • Pre-appointment and post appointment outreach, connecting with the customer to ensure we have a selection that is curated for her body type and style preferences, along with building an evolving relationship and client list, always assisting the customer in whatever they need to be outfitted for
  • Adhere to brand standards for all zoom styling appointments

About You/Requirements

  • You have at least 3+ years of experience working as a virtual or in person stylist or personal shopper or similar role
  • Preferred customer service experience
  • You have a love for fashion with extensive knowledge and previous experience in luxury fashion and are passionate about styling and getting our customers into the best look that suits them!
  • Your personality and communication skills can shine through anything, especially over zoom to our customers day in and day out.
  • You have a strong knowledge of apparel construction and fabrication and size and fit
  • You are confident, with excellent communication skills, including written and verbal skills
  • You are a problem solver, and proactive in identifying new opportunities and areas for improvement
  • You are customer obsessed and committed to providing a Cinderella Experience during each customer interaction
  • You have technical aptitude and demonstrate computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc).
  • You are a self-starter and efficient in multitasking and juggling tasks in a fast paced remote sales environment

About You / Requirements:

  • Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc) required
  • High speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (RTR will provide laptop headset)

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The anticipated pay for this position is $18 to $22 per hour. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

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Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

By submitting your application below, you agree that you have read and acknowledge Rent the Runway's Candidate Privacy Policy, found here.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 37k-46k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Rent the Runway

Learn more about Rent the Runway and their company culture.

View company profile

We're transforming the way modern women get dressed by building the world's first living closet. Since our founding in 2009 by Jenn Hyman and Jenny Fleiss, we've been on a mission to power women to feel their best every day. It all started with a simple 'aha' moment when Jenn saw her sister overspend on a dress for a wedding. This sparked the idea of offering designer dress rentals for special events, which eventually blossomed into a vision of providing unlimited access to a designer closet on-demand. We carry apparel, accessories, and even home decor from over 700 designer partners, all made accessible through our innovative platform.

Our journey began with a pop-up shop on Harvard's campus, and by November 2009, Rent the Runway was officially launched nationwide. We've always believed that fashion should be an experience, not just about ownership. That's why we pioneered the 'Closet in the Cloud' – a dream closet filled with an infinite selection of designer styles that you can rent, wear, and return, or even choose to keep. We're passionate about making luxury experiences accessible and, in doing so, we're revolutionizing retail and promoting a more sustainable future for fashion. Over the years, we've expanded our offerings from event-specific rentals to everyday clothing through a subscription model, and we now even offer the option to buy pre-loved designer pieces. We're more than just a closet; we're a community that shares inspiration and ideas, encouraging our members to explore all facets of their style. We're proud to have built a one-of-a-kind reverse logistics operation and proprietary in-house technology to make this all possible. Our commitment is to continue evolving and providing even more access and flexibility to an incredible selection of designer styles, helping women save time, money, and have more fun getting dressed.

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Rent the Runway

Company size

1001-5000 employees

Founded in

2009

Chief executive officer

Jennifer Hyman, Jennifer Fleiss

Employees live in

View company profile

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