Lead Engagement Manager

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.

Learn more at risk.lexisnexis.com.

About Our Team

Our team drives executive-level customer engagement, partnering closely with clients to build trusted, long-term relationships with senior stakeholders. We operate at the intersection of strategy, risk expertise, and technology to deliver measurable customer outcomes at scale.

About the Role

As a Lead Engagement Manager, you will provide strategic leadership across a portfolio of high-value, complex accounts while managing and mentoring a team of Engagement Managers. You will own executive relationships, shape multi-year customer strategies and ensure delivery excellence across strategic roadmaps and transformation initiatives.

This role partners closely with Strategic Account Managers and Sales leadership to expand solution adoption, uncover growth opportunities and position LexisNexis Risk Solutions as a trusted, long-term partner. In addition to being a fraud and risk SME, you will play a key role in setting engagement standards, influencing go-to-market strategy and driving best practices across the broader organization.

Key Responsibilities

Strategic Account Leadership

• Own and lead engagement strategy for a portfolio of strategic and enterprise-level customers, acting as the senior escalation point post-implementation

• Build and maintain strong executive relationships, positioning LexisNexis Risk Solutions as a trusted advisor and strategic partner

• Define and drive multi-year customer roadmaps, aligning business objectives with LexisNexis Risk Solutions capabilities

People & Practice Leadership

• Lead, mentor and develop a team of Engagement Managers, providing coaching, performance feedback and career development support

• Establish best practices, engagement frameworks and delivery standards across the team

• Support resource planning, prioritization and capacity management across accounts

Fraud & Risk Expertise

• Demonstrate deep expertise across fraud, identity and risk management, applying industry best practices to customer use cases

• Guide the development and execution of fraud strategies, solution customization and complex functional configurations

• Provide strategic oversight on solution adoption, optimization and value realization

Cross-Functional Influence

• Partner with Sales, Pre-Sales, Product and Marketing teams to shape account strategy, influence roadmap priorities and support growth initiatives

• Act as a senior SME and industry liaison, contributing thought leadership, customer insights and domain expertise to internal and external initiatives

Requirements

• Extensive experience in consulting, professional services, financial services or banking

• Strong understanding of the financial services industry, with deep knowledge of fraud and risk-related domains

• Proven experience leading complex customer engagements and managing senior stakeholder relationships

• Demonstrated people leadership experience, including mentoring or managing high-performing teams

• Ability to work effectively with highly technical teams and translate complex concepts for executive and non-technical audiences

• Strong problem-solving, strategic thinking, and decision-making skills

• Experience with rule engines and fraud solutions is a strong asset

• Fluency in English

• Fluency in one additional language (French, Spanish, German, Russian or Italian) preferred

Working for you :

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Risk team and how we work here.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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