Account Manager

Account Manager

About our Team

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge

Responsibilities

Drive Commercial Edge

• Prioritize customers: Conduct comprehensive needs analysis to understand customer challenges, goals, and opportunities.

• Represent Elsevier as a trusted advisor, aligning solutions to customer strategies and delivering measurable improvements.

• Deliver sustainable performance: Achieve revenue targets through new sales and timely renewals, ensuring long-term account growth.

• Use data and insights to inform decisions, forecast accurately, and identify growth opportunities across the full portfolio.

Collaborate to Deliver

• Partner with internal teams (marketing, product, customer success) to design and execute strategic account plans.

• Communicate impactfully with stakeholders, presenting solutions clearly and persuasively.

• Champion inclusion and leverage diverse perspectives to strengthen customer engagement and team performance.

Act with Agility

• Navigate complex, matrix environments and adapt quickly to changing customer needs and market conditions.

• Embrace curiosity by continuously learning about customer industries, Elsevier’s evolving portfolio, and emerging trends.

• Build strong internal and external connections to accelerate decision-making and reduce barriers.

Core Competencies

• Customer Needs Analysis: Ability to uncover and interpret customer priorities, pain points, and strategic objectives.

• Portfolio Expertise: Deep understanding of Elsevier’s full product and service offering, and ability to position integrated solutions.

• Results Orientation: Demonstrates urgency and accountability in achieving revenue and growth targets.

• Data-Driven Decision Making: Uses analytics and insights to guide actions and measure impact.

• Inclusive Collaboration: Builds trust and fosters cooperation across diverse teams and stakeholders.

• Agility and Resilience: Adapts to complexity and maintains focus under pressure.

Experience & Qualifications

• Bachelor’s degree or equivalent professional experience.

• Minimum 3 years in B2B sales or account management, preferably in corporate or knowledge-based industries.

• Proven success in strategic account planning and consultative selling.

• Have communication, negotiation, and presentation skills.

• Proficiency in Salesforce, Microsoft Office, and other sales enablement tools.

• Experience working in a matrix organization and managing complex stakeholder relationships.