Live Operations Agent - Bulgaria Remote

Many retailers and e-commerce businesses grapple with the challenge of outdated delivery networks. These legacy systems, often designed for a pre-internet era of brick-and-mortar retail, lead to inefficiencies, delays, and higher operational costs. Customers, in turn, face frustrating delivery experiences, including slow shipping times and a lack of real-time visibility. This directly impacts sales, with high shopping cart abandonment rates often linked to unsatisfactory delivery options and costs. Our customers need a solution that can keep pace with the demands of modern e-commerce, offering speed, reliability, and cost-effectiveness without compromising on the customer experience or sustainability.

Relay Technologies is revolutionizing e-commerce delivery by addressing these critical pain points. We understand that logistics today isn't just a transportation challenge; it's a complex issue requiring sophisticated technological solutions. That's why we've built an AI-powered platform enabling a decentralized delivery model. By utilizing hyperlocal nodes, we move away from the inefficient 'hub and spoke' systems of incumbents. This approach significantly reduces shipping distances, consolidates deliveries, and automates key workflows, leading to drastically cut operating expenses for both Relay and our merchants. Our technology dynamically assigns parcels, fine-tunes route pricing, and minimizes travel distance by up to 95% compared to traditional methods. We offer real-time tracking and performance dashboards, providing full visibility and control. This means our customers can offer same-day and next-day delivery as standard, delighting their end-consumers with a seamless, reliable, and sustainable service. We're committed to turning a persistent cost center into a competitive advantage for retailers, helping them meet surging e-commerce demand and drive higher conversions.