Customer Love Associate - Remote - Bilingual (French/English)

Who We Are:

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Position Name: Customer Love Associate - Remote - Bilingual (French/English)

What You’ll Do:

• Provide consistently magical customer service across all customer service
• Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
• Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development.
• Get to know the ins and outs of all aspects of the business and gain exposure to different

Who You Are:

• Have 1 year of experience utilizing French and English language in a professional work
• Minimum 1 year of customer service experience
• Strong written and verbal communication skills in both English and French, across all customer service channels including email, chat, and text messaging
• Smart, incredibly organized, and driven toward excellence
• Passionate about Reformation’s mission and products
• Excited to work at a fast-growing company
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task big or small
• Able to meet deadlines consistently while juggling multiple tasks
• Flexible and able to work in a constantly changing environment
• Productive, focused work style to successfully meet case volume expectations

Extra Credit:

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite

Availability:

We’re currently seeking full-time availability, specifically available to work 2:30 PM - 10:30 PM CT. The Reformation customer shops 24/7 around the globe. Must be willing and available to take on occasional rotating weekend shifts.

Benefits & Perks:

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays & volunteer time-off for eligible employees
• Mission based company + casual and entrepreneurial work environment
• Clothing discount, dog-friendly office, company events + parties and much more
• 401K with company match

TO APPLY:Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

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