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RGReality Based Group is a leader in customer experience management, helping businesses improve interactions with innovative solutions and actionable insights.
At Reality Based Group (RBG), we focus on enhancing customer experiences (CX) through a range of innovative services that include mystery shopping, audits, and virtual reality training. Since our foundation in 1992, we have positioned ourselves as leaders in the customer experience management space, providing client partners with holistic insights into their operations. Our primary goal is to deliver actionable data and solutions that drive positive change and foster long-term success.
Our unique approach utilizes advanced technologies and industry expertise to transform standard data collection into valuable business intelligence. With our flagship product, GameFilmĀ®, we capture real interactions to inform and improve customer journeys. Our comprehensive training modules gamify learning experiences, keeping employees engaged while enhancing service quality. We are committed to helping businesses uncover hidden opportunities for improvement through detailed evaluation and reporting processes.
RG201-500 employees
1992
Josh Stern
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