Frontline Performance Group

Frontline Performance Group (FPG) stands at the forefront of hospitality innovation, dedicated to empowering hotels to maximize their revenue potential through effective front desk operations. Established in 1993, FPG has carved out a niche in the industry, becoming a trusted partner for over 2,500 properties across more than 100 countries. Our flagship software platform, IN-Gauge, is designed specifically to transform traditional front desk roles into profit-generating positions. By leveraging advanced analytics and proven service frameworks, we equip hotels to enhance both guest satisfaction and overall operational efficiency.

At FPG, we understand the unique challenges that hoteliers face in an increasingly competitive environment. Our comprehensive approach integrates tailored training, performance metrics, and continuous support—helping hotels to engage their frontline teams effectively. Through our innovative solutions, many of our clients have reported significant improvements in their revenue strategies, often achieving RevPAR increases of up to 8%. Moreover, our commitment to enhancing guest experiences leads to higher satisfaction rates, translating into loyal customers and repeat business. FPG is more than just a technology provider; we are partners in our clients' journey towards excellence in service, sales, and sustained growth.