National Community Engagement Operations Manager

Job Details

Description

FY26 Community Engagement Operations Manager - National

The high level:

The National Community Engagement Operations Manager (NCEOM) is a pivotal role, driving the efficiency and effectiveness of Reading Partners' volunteer engagement strategy nationwide. Reporting to the Vice President of Regional Operations, with strong collaboration with the National Community Engagement Directors, this position focuses on the operational backbone of volunteer recruitment and retention. You will be responsible for designing and managing critical data infrastructure, optimizing Salesforce and Google Suite usage, and developing resources and training to empower regional teams.

This role demands a strong operational leader who can streamline processes, manage complex projects, and serve as a key liaison across departments (IT, Program, etc.). You will leverage your expertise in data management and systems to ensure regional teams have the tools and knowledge necessary to achieve ambitious volunteer goals. Your strategic approach, coupled with your exceptional project management and relationship-building skills, will be instrumental in maximizing volunteer impact and supporting Reading Partners' mission. If you thrive in a fast-paced, operational environment and are passionate about building scalable systems to drive organizational success, this is your opportunity to make a significant impact. Join us in optimizing our national volunteer efforts and empowering students across the country.

This position is remote but requires candidates to reside within one of Reading Partners’ operating locations: Baltimore, MD, Charleston, SC, Los Angeles, CA, New York City, NY, North Texas (Dallas and Fort Worth), San Francisco Bay Area, CA, Seattle, WA, Twin Cities, MN, Tulsa, OK, Denver, CO, and Washington, D.C

What you’ll do:

Support the National Community Engagement department through project and operations management to ensure that all regional teams have the resources needed to implement Community Engagement (CE) systems and expectations efficiently and with a high level of fidelity.

• Drive operational excellence by managing and optimizing cross-platform systems, facilitating core regional processes, and offering critical support for both regional and national initiatives.
• Support creation and ongoing management of integrated CE systems across multiple platforms (Salesforce, Google Suite, etc.).
• Contribute to development and execution of org-wide CE processes and operations, including annual Regional Impact Goals, volunteer scheduling, processing background checks, and other ad-hoc regional support.
• Support regions with concrete recruitment help, including organizing recruitment campaigns, delivering Tutor Orientations, processing background checks, organizing allotment of volunteers from partnerships, etc.
• As needed, lead or contribute to National CE team efforts to provide regional resources, tools, and accountability measures in service of reaching Regional Impact Goals and other organizational priorities (when necessary, flex this operational and systems support to include Powered by Reading Partners initiatives with a volunteer component).
  • Maintain and update the Library for regional implementation and partnership support.
  • Support with annual creation of tutor dashboards in Salesforce (Community Engagement goals, operational, pipeline, and auditing dashboards).
  • Create templates, tracking systems, knowledge management guides, and CE resources

Act as a National CE representative and consultant in cross-departmental work to enhance systems needed to operationalize the CE and Program initiatives for national and regional teams.

• Lead or support regional (Engine 1 focused) projects in service of volunteer recruitment, training, and retention outcomes
• Provide ad-hoc support for Powered by Reading Partners (possible strategy, training, or limited execution)
• Liaise with leaders in IT, Program, and Data Strategy Evaluation in decision-making related to daily operations across various systems.
• Serve as the National CE representative as a working group member (or lead) on projects of a cross-functional nature impacting org-wide priorities

Manage National CE department data collection/analysis needs with a focus on collaborating with key national departments to maximize Salesforce and Google Suite efficacy and usage.

• On behalf of the National CE team, helps to drive decisions in this space to decide the needs and workflows of the systems needed to operationalize the CE/Program systems at a national and regional level.
• Provides training to national and regional program staff as part of the change management needed from decisions as well as ongoing professional development of those at the director, manager, and coordinator levels across the organization.
• Key voice providing input for the National CE team concerning Salesforce.
• Develop and manage Salesforce resources, including reports, dashboards, training materials, and documentation, for National and regional CE teams.
• Ensure tracking for all tutors in Salesforce, including providing ongoing support for regional staff (executed with a lens of continuous improvement in terms of how we manage these systems).
• Collaborate with the Salesforce team to implement Salesforce changes for national and regional program teams, including making configuration changes in the setup menu, conducting quality assurance testing, creating user guides and training, and managing communications to impacted stakeholders.
• Identify opportunities to optimize the use of Salesforce for national and regional teams, lead or contribute to the conversations that advocate and advance these changes, and translate those needs into user stories for the Salesforce team.
• Support the design and facilitation of annual professional development for regional teams focused on optimizing features and functions in Salesforce and Google.
• In collaboration with the Salesforce team and program staff, design and maintain key Salesforce dashboards (impact goals, tutor pipeline, audit dashboards, etc.) that track data for the thousands of tutors volunteering for RP annually and end-of-year tutor survey data.
• Conduct end-of-year tutor point-of-entry analysis.
• Support informed decisions that will enhance or change the Salesforce platform through a thoughtful input process.

Implement and manage internal knowledge bases and information systems for CE operations at the national level.

• Lead an annual process that considers the needs of users at the national and regional level, incorporating user feedback and experiences. Execute updates to internal communication systems, platforms, and tools related to tutor recruitment and retention (e.g. Salesforce, Google docs, and the Library).
• Support development, sharing, and/or revision of all operational materials for CE teams across the network promptly and ensure other regional needs are met (e.g., ad hoc data requests).
• Work closely with members of the National CE team to maintain a platform for all internal CE training resources.
• Manage the internal scheduling system and resources for regional team use through the pilot phase to full-scale implementation. Lead the revision process in partnership with the national Program/IT teams and bring the CE perspective and voice for decisions to be made around the pilot.

Other duties as assigned.

How you’ll do it:

Drivefor Results

• Demonstrated aptitude for creating and completing projects quickly and accurately in line with all stated deadlines. Strong ability to prioritize, streamline, and design scalable systems that align with organization objectives and allow these objectives to be met. Demonstrate personal leadership and accountability - able to hold yourself accountable first and foremost and lead through example to hold others accountable when required.

RelationshipDevelopment and Communication

• Ability to cultivate and leverage strong relationships both locally and remotely. Proven track record in providing great client service experiences, solving problems, and communicating clearly, quickly, and effectively with all internal and external stakeholders. Develop collaborative working relationships. Deliver results through collaboration and leverage relationships to lead change management as a result of the partnership.

Technical Expertise and Project Management

• Ability to take personal initiative and execute on key priorities. Skilled in being able to both plan and execute for the future. Anticipate technical and operational challenges and proactively act to address them. Have a unique ability to see the big picture while managing day-to-day projects.

Project Management

• A commitment to collaboration and details that works to seek the collective voices within the organization, outlines a plan of action, brings a focused and strategic approach to the work, communicates a plan that effectively leverages the resources available to meet the goals of the project and organizational needs. Considers variables that may shift the project and demonstrates an ability to know when to make changes in the moment for the long term outcomes to be met.

Organization

• A passion for details, planning, collaboration, and working with others and independently to problem solve. Ability to execute details quickly and accurately and to communicate effectively to a wide group of stakeholders. Can take a list of tasks and accomplish them on or ahead of due dates while identifying and balancing the competing priorities.

About you!

You’ll be successful in this role if you:

• 2+ years of high volume, fast-paced operations, project management, or executive support role.
• Have a strong operations background, with the proven ability to lead projects from ideation to completion, especially from a volunteer recruitment and retention perspective
• Have demonstrated project management skills that take an inclusive and informed decision-making approach.
• Have a keen eye for identifying and defining operational challenges and solving them with technical solutions.
• Are highly motivated and committed to providing quality work to support programmatic work.
• Have experience generating reports and managing dashboards in Salesforce and Google Suite, with a desire for further skills development in this area.
• Have proven ability to work independently across multiple projects and demonstrated clear communication and benchmarks for project completion
• Have excellent communication and interpersonal skills, and can work effectively with both technical and non-technical colleagues managing projects and decisions laterally and vertically when needed
• Demonstrate a commitment to fostering a dynamic and collaborative work environment.
• Display a deep belief in our mission and root your work in our core values.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

Bonus Points if you:

• Are an AmeriCorps, Peace Corps, or other national service alum/alumna
• Have experience working in launch or growth phases of organizations

Compensation:

Reading Partners’ compensation and benefits programs are designed to attract, motivate, engage, and retain top talent to propel our mission forward. We aim to set salaries based on objective, external, high-quality market data. Our salaries are adjusted for candidates in different geographic regions. We do our very best to ensure that we’re bringing our best offer - therefore we do not engage in salary negotiations.

• This is a full-time, exempt, and salaried position. The pay range for this position is $$71,353 - $$83,945 per year and is contingent on geographic location. After applying, candidates who move forward in the hiring process are provided with the salary for their geographical location.
• We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, generous paid time off, commuter benefits, an Employee Assistance Program (EAP), and currently a 403(b) match option.
• Professional development reimbursement fund up to $1,000 per year.
• Unlimited or Flexible Paid Time Off (PTO) benefits for regular employees scheduled to work 30 hours or more per week
• We offer an exciting and dynamic culture, and we commit to investing in and supporting our amazing people to grow their careers with us.

Our Benefits:

• We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, generous paid time off, commuter benefits, an Employee Assistance Program (EAP), and currently a 403(b) match option.
• Professional development reimbursement fund up to $1,000 per year.
• Unlimited or Flexible Paid Time Off (PTO) benefits for regular employees scheduled to work 30 hours or more per week. In addition to paid holidays, we close our offices for one week~ in early July and between Christmas and New Year's Day.
• We offer well-being benefits like Spring Health which provides easy access to therapy, coaching, and wellness resources. We also offer Carrot to help staff navigate inclusive hormonal health, fertility, gender-affirming services, and family-building benefits.

The other things you need to know:

• This role is remote-based, with some limited travel required for this position (about 1-3 trips per year)
• Travel: This position requires occasional travel throughout the United States.

What’s Next?

If you’re interested in joining our Reading Partners team, please submit the following application materials to our online job posting:

• Resume
• Cover Letter

Qualifications

About you!

You’ll be successful in this role if you:

• 2+ years of high volume, fast-paced operations, project management, or executive support role.
• Have a strong operations background, with the proven ability to lead projects from ideation to completion, especially from a volunteer recruitment and retention perspective
• Have demonstrated project management skills that take an inclusive and informed decision-making approach.
• Have a keen eye for identifying and defining operational challenges and solving them with technical solutions.
• Are highly motivated and committed to providing quality work to support programmatic work.
• Have experience generating reports and managing dashboards in Salesforce and Google Suite, with a desire for further skills development in this area.
• Have proven ability to work independently across multiple projects and demonstrated clear communication and benchmarks for project completion
• Have excellent communication and interpersonal skills, and can work effectively with both technical and non-technical colleagues managing projects and decisions laterally and vertically when needed
• Demonstrate a commitment to fostering a dynamic and collaborative work environment.
• Display a deep belief in our mission and root your work in our core values.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

Bonus Points if you:

• Are an AmeriCorps, Peace Corps, or other national service alum/alumna
• Have experience working in launch or growth phases of organizations

At Reading Partners we respect and honor the diversity in our workforce, and we are an Equal Opportunity Employer.