Software Engineer, AI

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. If that sounds like an exciting opportunity, we want to hear from you!

At RapidSOS, we are empowering safer, stronger communities with faster, data-driven emergency response. In partnership with public safety, RapidSOS created the world’s first intelligent safety platform that securely links life-saving data from 600 million+ connected devices, apps and sensors and 200+ technology partners directly to RapidSOS Safety Agents, 911, and first responders globally. The platform is used by over 22,000+ first responder agencies in six countries and supports 171 million+ emergencies each year. Whether there’s an unsafe moment or an emergency, RapidSOS Ready devices, vehicles, homes, or buildings deliver essential data to the right place when it matters most.

What this role is about: RapidSOS is revolutionizing emergency response by seamlessly connecting life-saving data from connected devices, apps, and sensors directly to 911, empowering first responders with critical real-time information to save lives faster and more effectively.

We are seeking an enthusiastic AI Software Engineer with a focus on building high quality software to join our team. You will develop AI-driven solutions that enhance the efficiency and effectiveness of emergency call centers. Your work will directly impact call takers and other stakeholders in the Emergency response domain, making their jobs easier through the infusion of AI and data. If you're someone who isn't afraid to get hands-on with various technologies and loves solving complex problems using modern data and AI stacks, we'd love to hear from you!

What you’ll do:

• Develop with AI: Build quality software. Identify best sources of intelligence for our applications, design for robustness and continuous improvement.
• Leverage data: RapidSOS has vast datasets of emergency calls and payloads from digital sensors to identify patterns and insights that can improve response times and outcomes. Fuse internal and external data (e.g. hurricane forecast) to provide optimal decision support to call takers.
• Work across the stack: Leverage AI to build components outside your comfort zone.
• Collaboration: Work closely with cross-functional teams, including other software developers, data engineers, and emergency response professionals, to integrate AI solutions seamlessly into the RapidSOS platform.
• Innovation: Stay updated on the latest AI advancements and assess their applicability to our mission of enhancing public safety.

What we’re looking for in our ideal candidate:

• Educational Background: Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
• Technical Proficiency: Strong programming skills in Python. Experience with leveraging modern LLMs. Production experience with LLMs, including debugging, performance management, continuous improvement. Proven experience in delivering projects end to end in collaboration with stakeholders. Ability to adapt and tackle a wide range of challenges, even in unfamiliar tech stacks.
• Ability to tackle multimodal data: We have structured/unstructured data, audio, video modalities all being produced in real-time.
• Familiarity with data warehouses: DataBricks preferred but we’re happy to bring a great candidate up to speed!
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Self-starter with a proactive creative approach to problem-solving and a strong sense of ownership.
• Travel On-call: Ability and willingness to travel for internal team gatherings a few days per quarter. Ability and willingness to be on-call on a weekly rotational basis.

Please note that we are open to hiring at different levels for this role!

What we offer:

• The chance to work with a passionate team on solving one of the largest challenges globally
• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/