United States onlyRamp is seeking an experienced and operationally excellent AML Operations Manager to join our Compliance team. In this highly impactful role, you will lead and uplevel the day-to-day execution of our financial crime controls across Transaction Monitoring, AML Investigations, Sanctions and PEP Screening, Enhanced Due Diligence (EDD), Partner Reporting, and KYC/B escalations.
Requirements
- 6+ years of experience in AML/BSA compliance, financial crime investigations, or compliance operations, preferably in fintech or a similarly fast-paced financial services environment.
- Demonstrated experience managing or mentoring AML investigators or operators, including quality oversight and performance management.
- Strong understanding of BSA/AML regulatory requirements, industry best practices, and the end-to-end lifecycle of transaction monitoring, sanctions screening, KYC, and EDD workflows.
- Hands-on experience reviewing alerts, conducting investigations, drafting SARs, completing EDD, or evaluating sanctions/PEP matches.
- Familiarity with fraud and AML tooling, alerting systems, workflow management tools, and case-handling platforms.
- Ability to interpret data, generate insights, and define meaningful operational metrics; comfort using SQL or dashboarding tools is a plus.
- Strong process development, documentation, and communication skills; ability to create clear, scalable procedures and training materials.
- Proven ability to work cross-functionally to improve workflows, collaborate on tooling requirements, and support audits and partner examinations.
- Excellent judgement, discretion, and the ability to handle sensitive investigations independently.
- AI fluency: demonstrated ability to work with AI-assisted workflows, evaluate model outputs, identify failure modes, and collaborate with technical teams to safely incorporate automation into AML processes.
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF (as needed)
- Pet insurance
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