Customer Support Specialist

Aplos, Raisely, and Keela have merged to form a unified company dedicated to helping nonprofit organizations thrive. As a Customer Support Specialist, you'll play a crucial role in ensuring the success of church and nonprofit customers by providing thoughtful, solution-focused support.

Requirements

• College degree in accounting, information Technology, Business or a related field
• Minimum 1-2 year experience in customer support, preferably in a software or technology-related field
• Technology savvy with strong problem-solving skills with the ability to think critically and adapt to various customer situations
• Empathy and patience in dealing with customer inquiries and concerns
• Familiarity with Zendesk and CRM software
• Demonstrates a strong commitment to understanding and prioritizing the customer’s needs and experience
• Actively listens to customers and shows empathy in resolving concerns, ensuring they feel heard and valued
• Excellent communication skills, both written and verbal
• A passion for technology and a desire to stay updated on industry trends
• Willingness to work flexible hours, including evenings and weekends if necessary

Benefits

• Salary - $15 - $20/hr for US candidates and $45,000 - $50,000
• Remote work & leave - 4 weeks of vacation, volunteer time off, plus an office closure from Christmas to New Year’s Day!
• Health Coverage & RRSP - robust medical, dental, vision, disability and life insurance coverages and 4% match on retirement plan contributions