Event Delivery Consultant

Event Delivery Consultant

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing themarket — it will be challenging, fun and exciting.

About the Role

As a team member of the RainFocus Client Success organization, the Event Delivery Consultant ("DC") is critical to successful preparation, delivery and execution of live events.

As a member of the Event Delivery team, the DC is responsible for consulting on best practices for live events, driving requirements, coordinating across teams, designing onsite solutions and educating clients on how the RainFocus platform and hardware support event delivery.

Candidates must be collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and work well within small, focused teams. DCs are thought leaders within the Client Success organization and go beyond by assuming additional responsibilities to mentor, train and build the consulting skill set of peers.

Essential Responsibilities:

• Collaborate with clients to thoroughly understand their event goals and vision, ensuring that every interaction is focused on their success.
• Take ownership of the Event Support Plan, ensuring that all Onsite Quality Assurance checklists are meticulously followed.
• Conduct thorough pre-event testing of onsite experiences (hardware/software) to prevent issues before they arise.
• Attend events onsite to gain deeper insights, ensure flawless delivery, and directly support client needs.
• Proactively identify and mitigate any risks that may impact the client's success.
• Provide guidance on leveraging RainFocus' products to maximize event impact, offering best-practice solutions tailored to clients' unique needs.
• Continuously learn and apply the RainFocus Event Success Methodology to optimize event outcomes.
• Act as a trusted advisor to both clients and internal teams, sharing insights on live event best practices.
• Coordinate live event preparation plans with Hardware/IT & Logistics teams, ensuring seamless execution.
• Navigate complex conversations with clients, delivering transparent updates on product capabilities while always focusing on their goals.
• Keep clients and internal teams informed with timely updates on key milestones, tasks, and risks.
• Prepare and guide RainFocus team members and contractors to deliver exceptional event support.
• Escalate potential issues or risks through the appropriate channels to ensure swift resolution.
• Balance priorities effectively across multiple projects, ensuring all tasks are tracked and completed on time.
• Work collaboratively on refining internal tools, processes, and templates to enhance efficiency.
• Embrace change and adapt quickly to evolving client and project needs.
• Master RainFocus products to confidently troubleshoot hardware/software challenges in both testing and live environments.
• Identify opportunities for continuous improvement, focusing on elevating in-person event delivery year over year.
• Research emerging functionalities and propose innovative solutions to meet evolving client needs.
• Demonstrate new capabilities by integrating software and hardware advancements to drive client satisfaction.

Required Skills and Experience:

• Proven experience in project management, particularly in process improvement and implementations.
• 3+ years in software/hardware implementation preferred.
• Ability to travel to events globally (10-15% travel required; valid passport necessary).
• Experience collaborating on process creation for live event execution.
• Skill in developing and maintaining training materials, as well as assisting in onboarding new team members and contractors.
• Strong ability to represent product needs for the Event Delivery team in development meetings.
• A consultative approach in guiding clients and partners toward best practices for event success.

Personal attributes and work environment

• Client-first mindset: dedicated to going above and beyond to support clients' goals.
• A collaborative team player who thrives in dynamic, fast-paced environments.
• Creative problem-solver, able to think on their feet and handle complex challenges.
• Outgoing and approachable, while assertive enough to drive results.
• Self-starter, proactive learner, and someone who seeks out opportunities for growth.
• Eager to embrace new challenges with a positive attitude.
• Exceptional communication skills with the ability to work autonomously.
• This role is a hybrid position, with the flexibility of working from home while also meeting in-office requirements as needed. Applicants must be within a reasonable commuting distance from our Lehi, Utah office.

Success Measures:

• Full onboarding and productivity within 60 days.
• High client satisfaction ratings and positive feedback.
• Consistent adherence to deadlines and deliverables.

This remote role can be located anywhere in the United States of America. Total travel could be up to 10-15%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.