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RainFocusRA

Client Success Manager

RainFocus is the next-generation event marketing platform built to capture and analyze unprecedented amounts of first-party data for exceptional events and optimized engagement throughout the customer journey.

RainFocus

Employee count: 201-500

United States only

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RainFocus, a rapidly-growing software company, is seeking an exceptional Client Success Manager to lead client relationships, deliver value through the RF platform, and ensure an outstanding client experience. As a Client Success Manager, you will be responsible for building and owning client relationships, driving client adoption, success, and retention, and identifying opportunities to enhance client relationships and promote the proper utilization of RainFocus resources.

Requirements

  • Develop a broad understanding of client business model to meet their expectations and drive a successful partnership
  • Build relationships with clients and serve as their advocate by becoming a trusted adviser
  • Deliver best practices and coach clients to drive adoption and help clients derive value from the product
  • Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs

Benefits

  • Competitive salaries
  • Competitive benefits
  • 401k
  • Generous Paid Time Off
  • Countless other team building activities

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About RainFocus

Learn more about RainFocus and their company culture.

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RainFocus is the next-generation event marketing platform built to capture and analyze unprecedented amounts of first-party data for exceptional events and optimized engagement throughout the customer journey. RainFocus powers flawless experiences with secure, scalable solutions to support the entire event lifecycle. The platform integrates with sales and marketing technologies, simplifying event registration, content management, and exhibitor activation across in-person, virtual, and hybrid experiences, all from a single dashboard. Leveraging real-time data, RainFocus provides actionable insights to drive personalization, accelerate qualification and lead conversion, and close deals.

Purpose

We accelerate business relationships

Vision

We optimize engagement throughout the customer journey

Mission

We are the platform that orchestrates the event channel within marketing

Our Story

RainFocus was established in 2013 to simplify event success and accelerate business relationships. After decades of struggling with other companies' pieced-together systems and complicated data silos, our founder built a single platform that uses event data to boost business performance. Because RainFocus was created by seasoned event industry experts, we quickly attracted the attention of the world's most innovative companies.

In 2016, after powering some of the most renowned events, including Oracle Openworld, VMworld, and Cisco Live, we proved that one platform could accommodate the variety of requirements needed to run even the most complex events. Over the years, we continued to enhance our platform to further simplify event registration, content management, exhibitor activation, virtual delivery, and on-site experiences. We optimize live and on-demand content to create memorable attendee experiences.

Today, the platform is used by leading Fortune 1000 companies to manage hundreds of events of all types and sizes. With an impressive client list and a Series C funding round in September 2021 led by KKR and existing investor JMI Equity, RainFocus continues to change the event marketing industry — one successful event after the next.

Employee benefits

Learn about the employee benefits and perks provided at RainFocus.

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Healthcare benefits

Medical, dental, and vision insurance.

Retirement benefits

401(k) to help you invest in your future.

Community service opportunities

Helping our community is part of our mission.

Trip experience

We want you to experience the world outside of our community.

View RainFocus's employee benefits
Claim this profileRainFocus logoRA

RainFocus

Company size

201-500 employees

Founded in

2013

Chief executive officer

JR Sherman

View company profile

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