United States onlyAt Rain, we’re rebuilding the global financial pipes money flows through. We’re hiring a Customer Experience Analytics & Operations Lead to build the systems, insights, and processes that power great support at scale.
Requirements
- 7+ years experience in CX analytics, operations, or quality systems
- Strong familiarity with ticketing systems (Zendesk preferred)
- Ability to build dashboards, analyze large datasets, and communicate insights simply
- Experience driving process improvement through Lean, Six Sigma, or similar frameworks
- Experience working cross-functionally with Product and Engineering
Benefits
- Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums.
- 401(k) with matching: Invest in your future, just like we’re investing in ours.
- Ownership that matters: Every team member gets equity because we believe in building together.
- Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates.
- Unlimited PTO: Because time to rest and reset is just as important as time to ship.
- Product-first perks: Monthly budget to test our cards and features like a real user.
- Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving.
- Home office setup: One-time stipend to create a space that works for you.
- Team connection: Frequent company events, team dinners, and offsites to stay connected.
Singapore only
