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QuickTeamQU

Head of Technical Support & MDM

QuickTeam Solutions provides virtual employees to businesses, helping them save time and money by outsourcing tasks to a trained remote workforce.

QuickTeam

Employee count: 11-50

Salary: 16k-21k USD

Philippines only

Full time

$300-400/Week

We’re looking for a Head of Technical Support & MDM to lead technical troubleshooting and mobile device management (MDM) support. This role is critical in ensuring smooth device deployment, security, and performance for our users.

The ideal candidate has strong troubleshooting skills, experience with MDM solutions, and a background working with Apple products, especially iPhones.

Key Responsibilities:

  • Manage and support MDM solutions, ensuring seamless device enrollment, security policies, and app deployments.
  • Diagnose and troubleshoot technical issues related to iPhones, MDM policies, and device security.
  • Assist with DNS and content filtering configurations and troubleshooting.
  • Provide high-level technical support to customers and internal teams, resolving issues efficiently.
  • Optimize device performance, compliance, and security using MDM best practices.
  • Document troubleshooting steps, MDM configurations, and best practices for internal use.
  • Assist in maintaining and troubleshooting WordPress websites (nice to have).

Requirements:

Extensive experience with MDM solutions (e.g., Jamf, Microsoft Intune, Kandji, MobileIron)

Strong troubleshooting and problem-solving skills

✅ Experience working with Apple devices, specifically iPhones

✅ Familiarity with DNS/content filtering technologies

✅ Experience in technical support, system administration, or device management roles

✅ Excellent communication skills, able to break down technical issues clearly

Nice-to-Have Skills:

  • Knowledge of automation tools for IT workflows
  • Experience with WordPress website management
  • Familiarity with networking and security protocols

If you have a passion for MDM, Apple devices, and solving complex technical issues, we’d love to hear from you!

About the job

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Posted on

Job type

Full Time

Experience level

Director

Salary

Salary: 16k-21k USD

Location requirements

Hiring timezones

Philippines +/- 0 hours

About QuickTeam

Learn more about QuickTeam and their company culture.

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At QuickTeam Solutions, we are at the forefront of revolutionizing business operations through the strategic implementation of virtual talent. Our innovative approach empowers companies of all sizes to build highly efficient, professional remote teams at a fraction of the cost of traditional, in-house staffing. By leveraging a global network of skilled professionals, we provide bespoke virtual employee solutions designed to streamline workflows, enhance productivity, and drive significant overhead cost savings. Our core mission is to help businesses offload time-consuming tasks, allowing them to focus on their primary growth objectives and core competencies. Through our groundbreaking platform, we connect clients with top-tier virtual assistants, administrative support, customer care specialists, and telehealth coordinators, ensuring a perfect match for their specific needs.

Our technological infrastructure is built on principles of flexibility and scalability, enabling our clients to seamlessly adjust their team size in response to evolving business demands without being encumbered by long-term contracts or hidden fees. We pride ourselves on a rigorous and comprehensive vetting process, which includes thorough background checks and skills assessments, to guarantee that we provide only the most qualified and reliable candidates. A dedicated account manager is assigned to every client, ensuring a smooth onboarding process and continuous support to monitor performance and facilitate open communication. This commitment to personalized service and quality assurance is central to our innovation-focused strategy. We are not just a service provider; we are a strategic partner invested in our clients' long-term success, constantly innovating to deliver exceptional value and operational excellence in the virtual workforce landscape.

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QuickTeam

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QuickTeam hiring Head of Technical Support & MDM • Remote (Work from Home) | Himalayas