Quantrics Enterprises Inc.QI

IAM, DevOps Lead (Work From Home)

Quantrics Enterprises Inc. is a provider of IT development, customer service solutions, and shared services, primarily supporting Canada's leading telecommunications company. It operates as a subsidiary of Nordia and has a significant presence in the Philippines.

Quantrics Enterprises Inc.

Employee count: 5000+

Philippines only

Overview

Join our award-winning IT team as we lead the way in digital, cloud, and security technology services. You will be playing a critical role in delivering innovative solutions for our biggest client, Canada’s leading telecommunications, tech, and media corporation.

We’re looking for passionate and creative tech leaders who want to take their career to the next level and make a real impact. Our success is fueled by our people and our passion for innovation, so we empower our Qmunity and provide a workplace where they can flourish and grow.

We offer premium benefits, including:

  • Work From Home Set up
  • Salary based on experience, miscellaneous allowances
  • Performance bonuses and yearly increase
  • HMO from day 1 for you + 2 free dependents
  • 6 months paid maternity/15 days paternity leave
  • Company-sponsored training and upskilling, and career growth opportunities!

Responsibilities

  • Manage and support a DevOps and IAM team for a critical identity application.
  • Integrate applications into BUA (DEV, pre-prod & production)
  • Incident Management

Management, Access Control, and Maintenance:

  • Manage user identities, profiles, and credentials across different cloud platforms, ensuring consistency and security.
  • Implement and manage access control policies and permissions, granting users appropriate access to resources based on their roles and responsibilities.
  • Configure and maintain IAM systems, including identity governance and administration (IGA), access management (AM), and native privileged access management (PAM).
  • Monitor and audit user access processes and identity lifecycle management, ensuring compliance with security policies.

Troubleshooting and Support:

  • Troubleshoot and resolve complex issues, system incidents, problems, and changes related to IAM; to then be able to provide a root cause analysis and options to mitigate future incidents.
  • Provide technical support to end-users and business partners regarding BUA (Okta Workforce Identity solution)-related issues.

Compliance and Security:

  • Implement security controls to protect against unauthorized access.
  • Implement and maintain security measures, such as encryption, multi-factor authentication, and threat detection, to protect data and resources in the hybrid cloud.
  • Ensure compliance with relevant regulations and industry standards for identity and access management in hybrid cloud environments.
  • Stay current with the latest IAM best practices and security threats and adapt IAM solutions accordingly. Identifies and proposes new solutions and/ or practices that will improve Bell’s identity security posture and provides benefits to Bell.

Documentation:

  • Document IAM designs, procedures, and policies for future reference and maintainability.

Collaboration and Communication:

  • Collaborate with other technology teams, including cloud architects, security engineers, and application developers, to integrate IAM solutions into hybrid cloud environments.

Qualifications

  • Minimum of 5 years of hands-on experience with Okta, including at least 3+ years in roles such as Okta Administrator, Developer, or Architect
  • At least 5 years of experience in Cloud Identity and Access Management (IAM)
  • 5 years of Experience with identity and access management tools and platforms, such as Active Directory, Delinea, Entra, AWS IAM, and Google Cloud IAM.
  • Proven 5 years of experience with cloud identity provisioning and governance.
  • 5 years of experience with authentication and authorization protocols, such as SAML, OAuth, and OpenID Connect.
  • Minimum of 3 years leading aDevOps team in an Agile environment, with a strong focus on identity or security operations

Educational Qualification/s

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • Required Certification: Okta Administrator, Okta Developer, OR Okta Architect

Work Conditions

  • Work From Home Set-up
  • Schedule is from 4PM-1AM MNL / 4 AM – 1 PM EST (Monday-Friday).

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Quantrics Enterprises Inc.

Learn more about Quantrics Enterprises Inc. and their company culture.

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Quantrics Enterprises, Inc. is a subsidiary of Nordia, which is Canada's largest provider of customer service solutions. Quantrics provides captive services in IT Development, technical and customer call centers, and shared services support for Canada's leading telecommunications provider. Established in Canada in January 2016, Quantrics opened its doors in Taytay, Rizal, Philippines, as a captive offshore business process outsourcing (BPO) contact center in August 2016. The company expanded its business model in 2017 to include IT development and shared services. Quantrics has positioned itself as more than a customer service champion, aiming to be a leading Digital Services and IT/Software Solutions Provider. The company emphasizes innovation and technological advancements, driven by the passion of its employees, referred to as the 'Qmunity'.

Quantrics focuses on fostering professional career growth and enabling employees to contribute to the global digital landscape. Initially centered on Customer Call Center Operations supporting Bell Media, Quantrics has broadened its scope to encompass Bell's shared services support and has diversified into IT and Software Development, including mobile app and web development, and blueprint programming. The company has received recognition as a top employer, including being rated by Glassdoor in its third year and acknowledged as a Wellness Company of the Year by Asia CEO Awards in 2021 and 2022. It also received the Best Company of the Year Outside NCR award from the International ICT Awards in 2022. Quantrics operates with a 'people-first' philosophy, prioritizing the needs and well-being of its employees, partners, and the Qmunity. This approach is reflected in their commitment to creating a positive work environment and their recognition programs. As of May 2025, Quantrics, along with Nordia, has rebranded to NQX, signifying a unified brand focused on customer experience and digital innovation. However, the existing digital presence under the quantrics.com domain still reflects the Quantrics brand and its established operations in the Philippines with sites in Taytay, San Mateo, and Naga.

Employee benefits

Learn about the employee benefits and perks provided at Quantrics Enterprises Inc..

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Yearly increase

Annual salary increase.

Flu Vaccination

Annual flu vaccination.

Optical Reimbursement

Reimbursement for optical expenses.

Home-based setup

Option for employees to work from home.

View Quantrics Enterprises Inc.'s employee benefits
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Quantrics Enterprises Inc. hiring IAM, DevOps Lead (Work From Home) • Remote (Work from Home) | Himalayas