Quantiphi is an award-winning Applied AI and Big Data software and services company seeking an Amazon Connect SME to drive the architecture and delivery of solutions in Application Development, Platform Engineering, Data Engineering, Analytics, and Machine Learning. The role involves leveraging expertise in AWS cloud infrastructure and Amazon Connect to design and deploy scalable, secure, and intelligent contact center solutions for enterprise clients.
Requirements
- Deep understanding of AWS services such as VPC, IAM, EC2, S3, Lambda, CloudWatch, CloudTrail, SSM, SQS, SNS, KMS, RDS, EKS, and ECR.
- Hands-on experience with Amazon Connect administration, call flow design, contact attributes, real-time metrics, and integration with AWS services (Lex, Polly, Kinesis, DynamoDB).
- Proficiency in scripting (Python, Bash, Java, Scala) and automation frameworks (Ansible, Puppet, Chef).
- Strong knowledge of Kubernetes/EKS architecture, autoscaling, and application packaging.
- Skilled in IaC tools such as Terraform or AWS CDK for provisioning reproducible environments.
- Experience with CI/CD tooling (Jenkins, GitLab, GitHub Actions, ArgoCD) for modern DevOps practices.
- Advanced understanding of cloud network configurations, DNS setups, and Direct Connect.
- Applied knowledge of AWS security best practices and compliance requirements.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
