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QuantiphiQU

Amazon Connect SME

Quantiphi is an award-winning AI-first digital engineering company that solves complex business problems using artificial intelligence, machine learning, and cloud technologies.

Quantiphi

Employee count: 1001-5000

CA and US only

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Quantiphi is an award-winning Applied AI and Big Data software and services company seeking an Amazon Connect SME to drive the architecture and delivery of solutions in Application Development, Platform Engineering, Data Engineering, Analytics, and Machine Learning. The role involves leveraging expertise in AWS cloud infrastructure and Amazon Connect to design and deploy scalable, secure, and intelligent contact center solutions for enterprise clients.

Requirements

  • Deep understanding of AWS services such as VPC, IAM, EC2, S3, Lambda, CloudWatch, CloudTrail, SSM, SQS, SNS, KMS, RDS, EKS, and ECR.
  • Hands-on experience with Amazon Connect administration, call flow design, contact attributes, real-time metrics, and integration with AWS services (Lex, Polly, Kinesis, DynamoDB).
  • Proficiency in scripting (Python, Bash, Java, Scala) and automation frameworks (Ansible, Puppet, Chef).
  • Strong knowledge of Kubernetes/EKS architecture, autoscaling, and application packaging.
  • Skilled in IaC tools such as Terraform or AWS CDK for provisioning reproducible environments.
  • Experience with CI/CD tooling (Jenkins, GitLab, GitHub Actions, ArgoCD) for modern DevOps practices.
  • Advanced understanding of cloud network configurations, DNS setups, and Direct Connect.
  • Applied knowledge of AWS security best practices and compliance requirements.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level
Senior

Location requirements

Hiring timezones

United States +/- 0 hours, and 1 other timezone

About Quantiphi

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At Quantiphi, we are at the vanguard of the AI-first digital engineering revolution, driven by a profound desire to reimagine and unlock transformational opportunities that lie at the core of modern business. Through groundbreaking technology and a culture of relentless innovation, we are fundamentally reshaping industries. Our approach is rooted in the conviction that artificial intelligence and machine learning are not just ancillary tools but the core drivers of the next quantum leap in customer experience and business efficiency. We harness the power of AI to solve the most complex and toughest business problems, combining deep industry-specific expertise with disciplined cloud and data-engineering practices. This fusion allows us to deliver accelerated, quantifiable business outcomes, moving beyond mere implementation to achieve true, impactful transformation for our clients.

Our commitment to innovation is exemplified by our enterprise-ready Generative AI platform, baioniqâ„¢, which has been recognized for its excellence in generative AI. This platform empowers enterprises to gain full control over their GenAI stack, revolutionizing how they search for information, synthesize knowledge, and automate critical tasks. We are also pioneering the future of software development with Codeaira, an AI-powered agent designed to amplify developer productivity and bring the concept of the '10X developer' to life. By partnering with leading cloud platforms like Google Cloud, AWS, and Snowflake, we ensure our solutions are not only cutting-edge but also scalable, secure, and seamlessly integrated into our clients' existing ecosystems. From developing sophisticated AI tutors for personalized learning to engineering data lakes that manage petabytes of research data, our work is a testament to our ability to turn the theoretical promise of AI into tangible, real-world value across sectors like healthcare, finance, manufacturing, and the public sector.

Employee benefits

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Life Insurance

Covered under a life insurance policy.

Health Insurance

Covered under a health insurance policy.

Remote/Hybrid Work

Choose between remote/hybrid work modes and benefit from flexible working hours.

Learning and Development

Enroll in upskilling and career development programs. Access to online learning platforms to grow skills.

View Quantiphi's employee benefits
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Quantiphi

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Quantiphi hiring Amazon Connect SME • Remote (Work from Home) | Himalayas