QOLead Customer Insight
Qonto 
France only
France onlyOur journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Discover the steps we took to create a discrimination-free hiring process.
Mission:• Join us as the Lead of Customer Insight to spearhead the transformation of Qonto’s approach to customer knowledge. You will be the architect behind centralizing, analyzing, improving and deploying actionable insights that will shape the future of our products and strategies, enabling Qonto to maintain its position as a leader in the fintech sector.
👩💻🧑💻 As a Lead of Customer Insight at Qonto, you will:• Lead the creation and execution of a comprehensive roadmap to centralize and valorize customer insights across the organization over our 4 markets.• Build and mentor a team dedicated to extracting, analyzing, and communicating customer and prospects insights.• Foster collaboration with key departments including Product, Marketing, Sales, and Strategy to ensure insights inform decision-making and strategy.• Implement and optimize tools and processes for efficient customer insight gathering, analysis, and distribution (Chattermill, Refiner) and increase its usage accross Qonto through trainings.• Champion a customer-centric culture, influencing product development and marketing strategies through actionable insights and recommendations.
🤔 What you can expect:• A dynamic and ambitious team focused on revolutionizing the finance industry for SMEs and freelancers.• The opportunity to build the Customer Insight function from the ground up, with significant investment and support from senior management.• Access to state-of-the-art tools and methodologies for customer insight and data analysis.• A culture that values strategic thinking, data-driven decisions, and cross-functional collaboration.The chance to make a tangible impact on the company’s strategy and product development.
🤝 About your future manager:• Their background: You will directly report to Marion, our Global Marketing and Comms Director. After almost 12 years within marketing consulting and and within fast-paced and international Tech companies, Marion has a proven track record in defining and executing successful marketing strategies & rebranding for companies such as Trainline and The Fork ;• What they can bring to you? With her experience and passion for building love brands, Marion brings a wealth of experience from her previous roles, but most of all create a structured and creative environment for her team to grow and achieve the best results they can.
🏅 About You:• 10+ years of agency and in-house experience in consumer research or analytics, with a proven track record in a leadership role.• Demonstrated ability to drive 360° research knowledge and insight-driven strategies within a large-scale organization.• Exceptional analytical skills, with experience in statistical methods and data analysis tools to draw business-relevant conclusions.• Strong project management capabilities, able to lead multiple actionable and pragmatic initiatives simultaneously to enhance the business.• Excellent communication and collaboration skills, able to influence across departments and levels, with the ability to federate and drive energy.• Fluency in English required, additional languages are appreciated.• Location and Remote Work: Based in Paris or fully remote with regular visits to the office.🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in every country to welcome you anytime you want (France, Germany, Spain, Italy and Serbia);- Tailor-made remote work policy depending on the job you apply for;- Competitive salary package;- A meal voucher;- Public transportation reimbursement (part or global);- A great health insurance (depending on the country);- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;- Monthly team events.
💪 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
We will send you an interview guide so you can best prepare yourself.On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:Qonto's Blog | Les Échos I L'Usine Digitale | Courrier Cadres
To know how your personal data will be processed during your application process or to request its deletion, please click here.
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About the job
Apply before
May 09, 2024
Posted on
Mar 10, 2024
Job type
Full Time
Experience level
Senior
Location requirements
Hiring timezones
France +/- 0 hoursAbout Qonto
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