Collections Analyst

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

Job Description

QAD is looking for an enthusiastic and attention-to-detail focused Collections Analyst. This position will report to the Order to Cash Manager.

Note: This position is a Hybrid role. The person has to work from office a minimum of 2 days per week.

• The Collections focus specializes in the resolution of outstanding invoices and delinquent accounts. Works directly with clients. Audits and analyzes aging reports, tracking collection efforts and initiates outside collection approach for unresolved delinquent accounts.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts.
• Works directly with clients to negotiate payment terms consistent with company practices.
• Interacts with sales support, customer service, and accounts receivable in reconciling accounts.
• Serves as the escalation point for customer payment disputes and makes recommendations for write-offs, account adjustments and reconciliation.
• Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
• Employees who perform routine tasks such as collection calls should be matched to Collections Support or Credit/Collections Support for employees supporting both credit and collections.
• Match employees who are responsible for evaluation of risk and the establishment of customer’s credit limits to Credit.

Qualifications

• Bachelor's degree in Accounting/Finance preferred.
• 4+ years in the Collections process. Experience in Shared Services of a multi-national company preferred.
• Expert in Google Sheet and other Google Suite, MS Excel. Knowledge of ERP systems, Salesforce CRM, CPQ and any other billing systems. Ability to quickly learn new applications
• Excellent communication and problem solving skills. High energy with strong interpersonal skills when working with cross functional departments.
• Excellent critical thinking skills.
• Strong attention to detail and ability to meet tight deadlines.

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.