United Kingdom onlyGeneral information
Reference
1000008921Vacancy details
Talent pool
Operations - Compliance & Quality
Title
Learner Retention and Career Coordinator
Contract type
QA Ltd Permanent
Job advert
Learner Retention and Career Coordinator
Location-Remote
About the Position:
To engage in cross-departmental initiatives targeted at improving learner retention. Engaging with learners and communicating key findings to the wider business enabling QA to develop the tools, skills and information they need to enhance learner retention and overall experience on programme.
Role Responsibilities:
- Provide information, advice and guidance to learners undertaking an apprenticeship with QA, this may be provided one to one or in groups
- Engage with learners across the apprenticeship journey to understand their experience and any risks to success
- Manage the relationship with stakeholders across the business, ensuring communication is clear and strong
- Monitor improvement and change initiatives to ensure agreed objectives are achieved and the intended business benefits are realised
- Identify common withdrawal and risk themes, ensuring the business has visibility to suitably address through improvement initiatives
- Identify improvement areas which will have a tangible result on learner retention, using learner data and trend analysis.
- Manage the Academic Misconduct process ensuring accuracy and clear communication
- Manage and implement Student / Learner voice initiatives across all programme levels resulting in tangible feedback to support continuous improvement
- Scope and implement improvement projects to support the wider careers information, advice and guidance strategy
- Develop and utilise a wide range of resources to support the careers information, advice and guidance offering
- Provide timely and accurate reporting to all stakeholders
- Ensure that you deliver outcomes required on a daily, weekly, and monthly basis
Your Experience/Skills:
- Customer service experience essential
- Apprenticeship experience desirable
- Information, advice and guidance experience and/or qualification desirable
- A results orientated individual able to deliver projects and change in a fast paced, growing organisation
- Analysis skills and experience (desirable)
- Stakeholder management abilities
- Customer focused
- Ability to engage and motivate colleagues
- Ability to multitask and work under pressure
- Strong communication skills and abilities to build rapport with colleagues
- Experience of using Microsoft Office
- Desired Level 2 Math’s and English or equivalent
What We'll Do For You!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form.
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