United States onlyTechnology Infrastructure Supervisor (NERC/CIP)
Apply now »Date: May 30, 2025
Location:Newark, NJ, US
Company: PSEG
Requisition: 82114
PSEG Company: PSEG Services Corp.
Salary Range: $ 104,600 - $ 165,700
Work Location Category: Hybrid Flexible
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:
Onsite are roles that have specific onsite requirements and are typically onsite daily.
Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.
Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.
Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The primary purpose of the Central Patch Management Group (CPMG) Supervisor is to oversee and coordinate the patch management of assets within the NERC CIP program as well the other relevant assets within the PSEG OT (Opera ng Technology) Infrastructure by overseeing a team of analysts and SMEs to ensure the company's compliance and regulatory obliga ons are met. The CPMG Supervisor will oversee the patch management processes to ensure that software and systems are regularly updated to protect against vulnerabilities by ensuring the necessary policies are developed and adhered to, and that training and awareness are socialized to all relevant parties while also ensuring monitoring and reporting are in place to track patch deployment status, generate reports and analyze metrics. Overall, the supervisor plays a crucial role in maintaining the organization's regulatory and cybersecurity posture and ensuring that systems are up-to-date and secure against threats.
Job Responsibilities
- Arrange and attend weekly NERC CIP patch assessment meetings with members and participating SMEs.
- Manage and maintain a list of all software and firmware subject to the NERC CIP patching requirements, including patch sources and the individual(s) who evaluate the patch sources.
- Monitor patch sources and “discover” potentially applicable security patches for all software and firmware subject to NERC CIP patching requirements.
- Manage and maintain a list of all security patch management mitigation plans created when a patch cannot be installed within 35 days.
- Identify and report on Key Performance Indicators for NERC CIP security patch management.
- Provide input to and updates on the accountability and responsibility assignment matrix (“RACI”) for NERC CIP security patch management
- Serve as a point of contact on inquiries from and submissions to regulators including but not limited to FERC, NERC, and RF.
- Approve changes deploying security patches to the production environment.
- Lead team of IT associates. Responsible for attracting talent, performance evaluation, career development, coaching and counseling and manage compensation.
- Develop and manage the preventive maintenance programs for Infrastructure systems including patching, upgrades, tuning and performance management.
- Work with various SMEs and suppliers to perform reviews and/or Root Cause Analysis on production systems failures, formulate corrective action plans, ensure corrective actions are implemented, and track their effectiveness.
- Comply with all NERC CIP and regulatory guidelines and standards. Comply with cyber securityrelated and other vulnerabilities as identified by the IT security team. Support all internal and external audit initiatives and remediate identified deficiencies
Job Specific Qualifications
- Bachelor’s degree in Computer Science or a related discipline, and 6 or more years of experience in Information Technology, with a minimum of 2 years in an IT Operations role support infrastructure.
- Without a Bachelor’s degree, at least 10 years of experience in Information Technology, with a minimum 4 years in infrastructure support.
- Strong understanding of ITSM (ITIL) and overall understanding of Infrastructure components.
- Demonstrated experience in vendor management in the day to-day activities related to supporting critical systems.
- Excellent analytical and problem-solving ability.
- Strong leadership skills with the ability to manage a geographically dispersed team.
- Strong communications, consultative and interpersonal skills, including oral, written and presentation; teamwork, collaboration, facilitation, and negotiation, with the ability to work effectively with internal clients from various business organizations and lines of business, as well as IT management, peers, staff and vendors.
- Excellent knowledge of network hardware and software; switching and routing configuration and troubleshooting; firewall configuration and protocols; infrastructure and design, topologies and protocols.
- Experience with monitoring tools and platforms.
- Familiarity with NERC CIP and other regulatory compliance programs.
