Customer Success Specialist

About Portside, Inc.

Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

Job Summary

As a Customer Success Specialist, you will play a crucial role in delivering exceptional service to our software users. This position involves troubleshooting complex issues, supporting system integrations, and collaborating with cross-functional teams to ensure a seamless user experience. The ideal candidate will possess strong technical acumen, an

open-minded and customer-focused attitude, and a commitment to helping clients operate smoothly and efficiently.

Working Hours

Standard working hours are 8:00 AM to 5:00 PM EST (Eastern Standard Time, US).

Key Responsibilities

• Provide support services for customers: identifying customer needs; configuring the portal; analyzing their financials to set the importing procedures; verifying the imported data; performing demo sessions; walking customers through the whole process of deployment
• Communicate with customers to ensure they're receiving the tools and support needed to achieve their goals
• Cooperate with the product management team on development requests
• Analyzing data and performance
• Create custom reports in cooperation with the engineering team

Qualifications

• 2+ years of experience in international customer care
• Understanding of financial analysis, auditing, or accounting
• Upper-Intermediate English level or higher
• Proficient in Excel and/or Google Sheets
• Neat, capable of working with a large volume of numbers
• Punctual and self-motivated, able to deliver results working on a distributed team

What We Offer

• Competitive base salary
• Fully remote work
• Generous time off policy
• Opportunities for professional development and career advancement.
• Dynamic, collaborative, and fast-growing work environment.