POBusiness Process Manager
PointClickCare 
Canada only
Canada onlyPointClickCare is the leading cloud-based software provider for the senior care market in North America. Driven by a passion for innovation and technology, we are building solutions that have a true impact on people’s lives. Recently named one of Deloitte’s fastest growing technology companies and Canada’s best managed companies, PointClickCare provides vast opportunities and a great culture for our employees. PointClickCare is a dynamic environment to advance your career while performing meaningful work with great people.
Position Summary:
Reporting to the Director, Business Process Architecture, the Business Process Manager will assist in driving operational excellence and enhancing customer satisfaction by supporting the optimization of business processes. You will work with cross-functional teams to understand current processes, analyze process effectiveness, and support the design of future states. Your contributions will help improve efficiency, quality, and customer experience.
Key Responsibilities:
•Assist in process discovery discussions and workshops with key stakeholders.•Support the analysis of process effectiveness and maturity using industry-standard methodologies and tools.•Collaborate with cross-functional teams to support the design of future state processes.•Assist in developing business cases and plans to implement process enhancements.•Support process execution control planning discussions.•Assist in developing and maintaining business process documentation.•Ensure alignment between business processes and strategic and operational targets during process design.•Support the design and modeling of new and existing business processes using industry-standard methodologies.•Assist in change management discussions.•Provide support on process improvement initiatives across the organization.•Assist in process documentation as engaged by the business.•Work with the Business Process Management team to build out enterprise business process practices and knowledge base.•Support the establishment and maintenance of business process automation capabilities.•Advocate for business process management practices and support the establishment and management of a community of practice.
Required Experience:
•1-3 years of experience in business process analysis and improvement.•Bachelor’s degree in business administration, Engineering, or related field.•Experience working with cross-functional teams on process improvement initiatives.•Strong analytical skills with attention to detail and accuracy.•Familiarity with process modeling and analysis tools (e.g., BPMN, Lean Six Sigma).•Basic knowledge of business transformation.•Good communication and interpersonal skills.•Ability to collaborate effectively with stakeholders at various levels of the organization.•Basic facilitation skills with experience managing conversations.•Some change management experience.•Ability to manage multiple priorities effectively.•Familiarity with Lean Six Sigma, BPM, or other Continuous Improvement methodologies is a plus.Basic knowledge of BPMN, Six Sigma, APQC, CMMI, BIZBOK, TOGAF, or Gartner methodologies
PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
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About the job
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Job type
Full Time
Experience level
Manager
Location requirements
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Canada +/- 0 hoursAbout PointClickCare
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