Administrative Services Team Leader

Role Summary

This role provides administrative support to multiple local teams and onshore stakeholders, ensuring smooth and efficient business operations across global functions. Responsibilities include managing logistics, vendor purchasing, meeting scribing, and events coordination, while maintaining high standards of organization, coordination, and productivity.

The role is part of a broader administrative services team supporting various business units. It involves focused stakeholder assignments, with opportunities to collaborate on cross-functional initiatives and large-scale events.

This position also manages a team of Administrative Services Analysts, ensuring timely and high-quality deliverables, while supporting the professional development, performance management, and growth of direct reports.

The shift schedule follows North America business hours (9:00 PM – 6:00 AM), with possible adjustments depending on business needs and stakeholder alignment.

Qualifications & Requirements

• Bachelor’s degree in a relevant field or equivalent work experience
• Minimum 7 years of experience in administrative support roles
• At least 2 years of team leadership experience preferred
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and other productivity tools
• Excellent written and verbal communication skills
• Experience working in hybrid setups (onsite and WFH)
• Ability to lead and manage teams in a hybrid and multi-shift environment (APAC, EMEA, North America)
• Proven capability to manage performance, set goals, and provide coaching and feedback
• Experience in conflict resolution and maintaining a positive team environment
• Ability to identify training needs and support employee development

Core Skills & Competencies

• Leadership & Team Management – Ability to motivate teams, manage deliverables, and ensure accountability for results
• Strong Organization & Time Management – Skilled in managing multiple priorities while supporting others in workload planning
• Communication Excellence – Strong written and verbal communication skills for stakeholder and team engagement
• Attention to Detail – High accuracy in work output and ability to review and ensure quality of team deliverables
• Multitasking & Prioritization – Ability to handle competing demands effectively for self and team
• Solution-Oriented Mindset – Proactive in identifying issues and implementing practical solutions
• Collaboration – Strong ability to work across teams and functions in a global environment
• Professionalism & Interpersonal Skills – Maintains positive, respectful, and effective working relationships
• Administrative Expertise – Advanced knowledge of scheduling, record keeping, correspondence, logistics, and events coordination
• Technical Proficiency – Skilled in Microsoft Office Suite and other relevant systems; able to guide others in usage
• Confidentiality & Discretion – Handles sensitive information with the highest level of integrity
• Customer Service Orientation – Professional engagement with internal and external stakeholders
• Risk Awareness – Ability to identify potential risks early and recommend mitigation actions