Operational Risk Senior Manager- Non Financial Risk

Job Type: Permanent

Location: This role could be based in either our London, Birmingham, Telford or Edinburgh offices with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 30.5.25

Salary and benefits: Up to £84,000 dependant upon experience, plus bonus potential, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

You’ll lead the oversight of non-financial risks across areas such as People, Change Management, and Governance—ensuring these risks are effectively identified, assessed, mitigated and reported. You’ll play a central role in embedding the Group’s Risk Management Framework and promoting a strong risk culture that supports customer and shareholder outcomes.

Responsibilities

Drive implementation of an effective Risk Management Framework, identifying and managing material non-financial risks affecting the Group and its customers.

Provide expert advice and constructive challenge on the Risk Management Framework, policies, appetite and KRIs.

Deliver oversight and opinion on the integrated risk and control framework across none Finance risk areas, including Change, People, Governance, and Regulatory risks.

Partner with the business to support robust risk management across all non-financial operational risk types.

Influence key internal and external stakeholders to drive engagement and positive risk outcomes.

Provide clear and independent risk opinions on proposals that materially impact Group risk exposure.

Promote a risk-aware culture where decision-making is transparent and customer-centric.

Apply strategic and creative thinking to identify themes and solutions to complex issues.

Lead through ambiguity, enabling effective change management in a fast-paced environment.

Develop and lead a team of Risk Managers, supporting growth and delivery of the team’s objectives.

Essential Criteria

Proven track record for building strong relationships and influence with senior stakeholders across business areas and working across boundaries. Including at C suite and their direct reports level.

Proven strategic thinker and creative problem solver with the ability to analyse and synthesise sophisticated issues and identify common themes and commercial solutions.

Deep specialism Non Financial Risk.

Ability to operate independently across complex, concurrent risk activities.

Ability to navigate ambiguous situations, drive decision making, manage change, and learn quickly in a multifaceted business environment.

Strong communicator, who understands others’ perspective and sensitivities surrounding different issues and adapts language, tone, style and content of communications to suit a broad range of audiences, including the Board and Regulators.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.

Find out more about #LifeAtPhoenix

Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us