Assistant Customer Service Manager (Airfreight)

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Performance Bonus)

Responsibilities:

• Lead the Customer Service team for Airfreight
• Liaise with customers on the standard operating procedures
• Respond to customers complaints and enquiries promptly and provide possible suggestions / solutions or assist with recovery actions where possible
• Monitors and work closely with team to achieve monthly GM targets, DQE KPI and AED failure
• Handle and prepare CPAR to Company's network and / or airlines
• Resolve inter-business units disputes
• Handle team escalation
• Coordinate with export operations to ensure accuracy in documentations and invoicing
• Work with cross-functional teams to ensure seamless support, high customer satisfaction, high productivity and efficiency
• Main back up and coordinating shipment arrangement for odd size, sensitive, high valuable cargo and adhoc projects
• Review P&L of product desk
• Collecting and analyzing quality of performance statistics
• Suggest improvements where required, through discussion with team and proposal to direct reporting manager prior to implementation.
• Joint sales visit to resolve operations issues when necessary

Requirements:

• Minimum Diploma or above
• Preferably 5 years experience in freight forwarding
• Possess excellent communication and interpersonal skills
• Proficient in MS Office
• DGR trained will be an advantage

Job ID: L8W9Y4VV

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

People Profilers Pte Ltd (People Profilers) has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (e2i), to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilerss PDPA and e2is PDPA (https://www.e2i.com.sg/pdpa/).