Customer Experience Associate

Peerspace is seeking a remote Customer Experience Associate to provide exceptional service to hosts and guests, drive revenue, and make an immediate impact on the product through customer insights.

Requirements

• First point of contact for users regarding onboarding hosts, recommending locations, and services
• Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.)
• Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment
• Independently work through a queue of tasks with an eye for process improvements
• Identify and execute on opportunities to surprise and delight our hosts and guests
• Identify trends and take an active role in delivering suggestions for process & product improvements

Benefits

• 100% employee coverage of medical, dental and vision insurance
• $500 annual professional development allowance
• Discount on all Peerspace bookings
• Laptop, high res display, and stipend to setup home office
• Monthly cell phone and internet credit
• Coworking membership if needed (in lieu of home office)
• Annual In person all company offsite and team-building events
• Wellness Days observed company wide