United States onlyThe Universal Advisor is a key member of the Enrollment Experience (EE) team, serving as a trusted advisor and subject matter expert throughout the enrollment process. This role ensures a seamless and efficient experience for prospective families and internal stakeholders by providing expert guidance, resolving issues, and supporting frontline staff.
Requirements
- Serve as the primary point of contact and a trusted advisor for Enrollment Experience (EE) processes
- Provide expert support on complex enrollment scenarios
- Lead training and coaching efforts for new hires and frontline staff
- Develop and maintain resources, documentation, and knowledge articles
- Identify and address process inefficiencies
- Foster a culture of inclusion, collaboration, accountability, and technical excellence
Benefits
- Paid time off
- 401(k) plan
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
United Kingdom
Canada only
