School Data Coordinator - Baltimore, MD, US

School Data Coordinator Job Description

At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact. 

For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide. 

The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the position's duties. 

Position Summary: 

Working remotely from a home office, the School Data Coordinator position is responsible for contacting withdrawn Connection Academy families to determine whether the student continued schooling. The School Data Coordinator position is also responsible for verifying a reported schooling option with the receiving school/organization through the receipt of official school documents. This position will report to the Supervisor of the School Data Coordinator team as a part of the Customer Engagement & Retention Department.

Primary Responsibilities: 

• Contact withdrawn Connections Academy families via outbound phone calls, emails and text messaging to determine whether a student continued schooling.

• Verify next schooling information with the reported schooling entity.

• Collect verification documents from official school organizations and ensure these documents meet state standards and upload official documents to student accounts.

• Use licensed skip tracing software to ensure the most effective contact information is used.

• Organize and complete assigned workflow to ensure effective time management, accurate data integrity and efficient communication. 

• Maintain student accounts and records, documenting, and logging information into the online systems accurately.  

• Protects the privacy of student account information through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)). 

• Other duties as assigned.

Required Skills: 

• Problem-solving attitude with an ability to achieve goal driven outcomes. 

• Excellent verbal and written communication skills. 

• Displays self-confidence, patience, empathy, and availability while connecting with students and families; understands and adapts quickly to multi-generational needs and characteristics. 

• Able to work independently and as a team to maintain quality and productivity standards.

• Proficiency in Microsoft Office (Word, Outlook, Excel, and PowerPoint). 

• Demonstrate understanding of FERPA guidelines and internal policies regarding student and employee privacy. 

Qualifications: 

• Call center and customer service experience preferred.

• Must be able to work in a virtual environment.

• Bachelor's degree is a plus, but not required.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: https://plc.pearson.com/

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. All employment is decided based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: http://www.pearson.com/careers/diversity-and-inclusion.html.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.